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Nordstrom Report Card & Customer Reviews

Ratings Report Card*

Nordstrom Nordstrom

Rated by
5,000 customers
since 1999

  • Overall Rating: 8.8Overall Rating
  • Would Shop Here Again: 9.0Would Shop Here Again
  • On Time Delivery: 9.0On Time Delivery
  • Customer Support: 9.0Customer Support
Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History
Past
Week
Past
Month
Past 3
Months
Positive 94% 91% 92%
Neutral 6% 5%
Negative 6% 3% 3%
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, May 16, 2008

Nordstrom is by far my favorite store to shop at. It makes me very happy that the website is just as accessable as the store. Customer service is always eager and willing to help. Shopping through Nordstrom, whether online or in person, is always a great experience.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, May 16, 2008

Nordstrom's site is extremely helpful, especially since I have moved from Southern California to South Dakota. Out here, "Nordstrom's" is really "Nordstroms Under the Hood", a very good, but highly different place. It is a car repair place whose owners have a radio show that is very helpful to people with car problems. Most people here do not know... More
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0.0 Customer Support
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by Online Shopper, May 16, 2008

First rate. It would be helpful to show 'rise' dimension or description when it comes to men's pants.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0.0 Customer Support
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by Online Shopper, May 16, 2008

I purchased clothes, and got a good deal on what was on sale. The shipping is a littlr high. I would reccommend this site.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, May 16, 2008

This is my favorite store ever. Everything is perfect: products, shipping, return policies. I love Nordstrom's and I always shop here first for all my apparel needs - both in store and online.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0.0 Customer Support
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by Online Shopper, May 16, 2008

Great site to use, no problems, correct item, came on time Nordstroms has my vote as one of the easiest to use websites
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, May 16, 2008

Always shop her to order UGG boots, they have an excellent variety and colors in stock, price is equal to ordering direct from UGG and more availablity in sizes. Can also pre-order new styles. Always an easy site to use. Delivery is quick.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0.0 Customer Support
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by Online Shopper, May 15, 2008

My purchases with this company have always been satisfactory. The only complaints I would have are that they usually do not offer shoes in a "wide" option, and many of their items that I would buy, I can't buy, because they are not offered in "plus" sizes. I would shop here more if they had more options for me in the shoe and clothing areas. I have always... More
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, May 15, 2008

To Whom it may Concern, To be quite honest with you I have not done much on-line shopping at Nordstrom's as my Husband got a hold of my card which was a m/c or visa, I'm not sure and forged my signature and took it to the limit of $17,000.00, So I can only shop there when I use my debit card. I mainly shop in person at the store. Nordstroms has... More
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, May 15, 2008

My only "complaint" would be that it takes between 3-4 weeks for refunds to be processed if you had to return things. But I LOVE everything else about the whole ordering process. It's my #1 choice to go to when I'm shopping for something special for myself.
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Top Selling Products from Nordstrom

Miraclesuit 'Utopia' Halter Tank

Look ten pounds lighter in ten seconds! Flattering halter styling pairs with Miratex control fabric, made with three times the Lycra spandex to help control the tummy and hips. Gently shirred at the waist to help camouflage flaws. Color(s): black,

$130.00

La Blanca by Rod Beattie Shirred Waist Bikini Bottoms

Ruched, polka dot waistband tops bold, zebra-print bikini bottoms in a hipster cut. Color(s): brown. Brand: La Blanca

$59.00

Ralph Lauren Sport Crossback Empire Tankini Top

Eye-catching cutouts pattern a tankini top, styled with a deep V-neck and Empire waist. Skinny straps crisscross and thread through loops at the sides before tying at the low, scooped back. Color(s): white. Brand: RL SPORT SWIMWEAR

$69.00

Maggy London Silk Chiffon Sundress

Trapunto-stitched satin at the square neck, Empire waist and hem gives subtle textural contrast to a sheer chiffon dress, fully lined for coverage. Color(s): gold yellow. Brand: Maggy London

$148.00

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