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Monterey Bay Report Card & Customer Reviews

Ratings Report Card*

Monterey Bay Monterey Bay

Rated by
10,000 customers
since 2007
  • Overall Rating: 7.9Overall Rating
  • Would Shop Here Again: 7.9Would Shop Here Again
  • On Time Delivery: 8.2On Time Delivery
  • Customer Support: 8.0Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 85% 83% 80%
Neutral 15% 11% 8%
Negative — 6% 12%
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*Ratings are for the past 90 days only.
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 01, 2009

I purchased the tencel pants. I bought a pair 2 or 3 years ago and loved them! I just ordered another pair in the exact same size. When I received them, the size was very different. I exchanged for the next size up and am still waiting for delivery.
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 31, 2009

I was always very happy with Monterey Bay, but with this last purchase, I could not believe how much the quality of your clothing has gone down. I was very disappointed.
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Overall Rating: 3.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 3.0 Customer Support
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by Online Shopper, Oct 26, 2009

When I ordered I was not told it was unavialable until NOV!!! I still may cancel the order
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Oct 25, 2009

I have always had positive experiences with Monterey Bay!
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Oct 25, 2009

When my purchase arrived the package was in a mess like somon e had tried to open it and there was a hard cardboard bundle in the package. I don't understand why that ws in there and no magazines or sale phamplets. just thought you should know.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 24, 2009

Great not having to pay the shipping.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 23, 2009

I love everything I get from Monterey Bay!
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Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 5.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Oct 23, 2009

I am very satisfied with the merchandise but extremely dissatisfied with the phone wait for customer service and ordering. Way too long for the privilege of spending my money with MB. Over 10-15 minutes for each call.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 23, 2009

Delivery is slower than competitors.
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, Oct 21, 2009

One item was missing from the order. Then the person I contacted could not assure me I would not be charged for the missing item.
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