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Rainbow Appliance Report Card & Customer Reviews

Ratings Report Card*

Rainbow Appliance Rainbow Appliance

Rated by
500 customers
since 2006
  • Overall Rating: 8.9Overall Rating
  • Would Shop Here Again: 8.8Would Shop Here Again
  • On Time Delivery: 8.7On Time Delivery
  • Customer Support: 7.7Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 100% 85% 90%
Neutral — 5% 5%
Negative — 10% 5%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 28, 2009

Product works great, came on time, and had the best price.
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Oct 25, 2009

First time using Rainbow. Confirming email didn't give ship date, etc. 5 days elapsed, sent inquiry email. Requested to call. Product back-ordered but other product in stock, shipped & received quickly. Why did I need to contact them to correct problem?
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 24, 2009

I was impressed with how QUICKLY I received this product and how well it was packaged when it arrived. Ward trucking did a great job delivering. I needed a dryer now. I got one now! By the way, GREAT DRYER! Thanks Consumer Report
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Overall Rating: 4.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 4.0 Customer Support
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by Online Shopper, Oct 15, 2009

The box came ripped through on one side. However, the product works
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Oct 15, 2009

The product is slightly damaged. I need to assess the damage and contact Rainbow Appliance.
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Oct 13, 2009

I did not recieve my item and got no call or no email from customer service about it. I don't know why I haven't heard from them, maybe it is on back order or something, but they should let me know.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 06, 2009

The only thing I had problem initially was how I was to know when the order was coming, but about a day after the order was placed online, a customer service rep called me to set day and time. Delivery service was very good.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Oct 04, 2009

My husband and I are highly satisfied with the vacuum cleaner we purchased from you. It has met all our expectations, and our housekeepers love working with it!
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 02, 2009

Very good product at a very good price
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Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 3.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 2.0 Customer Support
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by Online Shopper, Sep 30, 2009

The product had a dent and they offer a very basic compansation. I am very unhappy about this.
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