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GuitarCenter.com Report Card & Customer Reviews

Ratings Report Card*

GuitarCenter.com GuitarCenter.com

Rated by
25,000 customers
since 2006
  • Overall Rating: 8.8Overall Rating
  • Would Shop Here Again: 8.7Would Shop Here Again
  • On Time Delivery: 8.8On Time Delivery
  • Customer Support: 8.5Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 90% 91% 90%
Neutral 2% 3% 4%
Negative 8% 6% 6%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 06, 2009

excellent guitar
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Nov 06, 2009

I will wait until I use all the mics, however the purchase was smooth
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Nov 06, 2009

This case is beautiful, stlylish, and it has the brand name quality of Epiphone products. I do not own the Explorer bass, but I do own an EBM, and the Epiphone Embassy five and they fit just as well!
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 06, 2009

Two pieces of the item were cracked when I received them.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 06, 2009

Besides one small piece of my product being broken I was saticfied with the experience.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 05, 2009

My Son thinks his guitar is awsome and we were surprised how fast it got here.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Nov 05, 2009

great!!!!
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Nov 05, 2009

Small error on my part, I ordered an item the was refurbished product and was not aware of it. The website should of been more clear. I called to cancel the order, customer service was unable to reorder the correct part due to a billing issue.
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 03, 2009

The only issue I had was that since I don't have internet connection at home I was relying on someone from the Guitar Center store that I had my items shipped to would call me upon arrival. Was not called and items sat there for nearly 2 weeks
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 03, 2009

Great experience! Very satisfied customer!
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