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Tilly's Report Card & Customer Reviews

Ratings Report Card*

Tilly's Tilly's

Rated by
50,000 customers
since 2006
  • Overall Rating: 8.8Overall Rating
  • Would Shop Here Again: 8.8Would Shop Here Again
  • On Time Delivery: 8.9On Time Delivery
  • Customer Support: 8.6Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 95% 87% 91%
Neutral — 5% 3%
Negative 5% 8% 6%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Nov 03, 2009

Not like picture at all, and a little bit too big for a hat size that is small to medium.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 03, 2009

Thanks it was very easy to order for you. My daughter loved her new jacket.
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, Oct 30, 2009

FEDEX was a terrible choice of shipping item sat for days idle still not done had to go and pick up
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 5.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 30, 2009

The shirt I received was terrible quality and I was very disappointed. I would return the item but the shipping cost is too much!
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Overall Rating: 2.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 2.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 29, 2009

I never say a place to have my package needing a signature. Fed Ex didnt leave it. I had to contact them to do so. Your order needs to be more clear. I needed my package by Friday and didn't get it til Monday.
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Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 3.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Oct 27, 2009

Good evening, it is with regret that I have to return the items I purchased. Your service is great, but the size of the shirts I purchased were to small. I really wish they would have fit, nice shirts. Any chance of getting 3 or 4XL sizes?
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Oct 27, 2009

I love the products yor store offers. If there are any upcoming sales I will make another purchase.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 24, 2009

I expected to receive the package MAYBE 3-5 business days. I placed the order on-line on Friday and it arrived FedEx the very next day!! I was very surprised and VERY pleased. Thank you for the extra special treatment.
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Overall Rating: 4.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 23, 2009

There still aren't small enough jean sizes. Size 16 Youth or 28X28 Mens are the sizes I need.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 20, 2009

Im glad with the sweatshirt I have purchased and I would recomend
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