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LuggageGuru.com Report Card & Customer Reviews

Ratings Report Card*

LuggageGuru.com LuggageGuru.com

Rated by
1,000 customers
since 2006
  • Overall Rating: 9.1Overall Rating
  • Would Shop Here Again: 9.1Would Shop Here Again
  • On Time Delivery: 9.1On Time Delivery
  • Customer Support: 9.1Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 100% 93% 96%
Neutral — 7% 2%
Negative — — 2%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 5.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 21, 2009

I am impressed by the availability of a live customer service rep by phone without having to be put on hold for long, which is not common.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 19, 2009

Had delivery/shipping questions - customer service very helpful - never any problems
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 2.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Sep 29, 2009

Im still waiting for my products...
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Sep 27, 2009

Picture of the luggage I bought was a bit deceiving. Appeared as though the TSA lock was built into top of the suitcase instead of a seperate lock that was sent with the suitcase which is no big deal.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Sep 23, 2009

Good service
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Sep 11, 2009

I have two other bags by High Sierra - one of the exact bag ordered in another color - the new bag - the handles seem to be questionable ansd very loose but won't fix it until (or if) it breaks.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Sep 08, 2009

Great prices for quality merchandise. Quick delivery with items being exactly as describe on site. Will shop LuggageGuru again. Thank You~
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Aug 28, 2009

Great selection and price. My order arrived on time,on the early side of delivery expectations,and was 100% accurate.This was the best, as well as the easiest online purchases I've ever made. Thanks!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Aug 26, 2009

Great website. I would highly recommend to anyone.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Aug 18, 2009

I'm very satisfied with my experience shopping at Luggage Guru
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