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Bath and Body Works Report Card & Customer Reviews

Ratings Report Card*

Bath and Body Works Bath and Body Works

Rated by
325,000 customers
since 2005
  • Overall Rating: 9.2Overall Rating
  • Would Shop Here Again: 9.3Would Shop Here Again
  • On Time Delivery: 9.3On Time Delivery
  • Customer Support: 9.1Customer Support

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Circle of Excellence
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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 97% 96% 97%
Neutral 1% 1% 1%
Negative 2% 3% 2%
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*Ratings are for the past 90 days only.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 13, 2009

I haven't dealt with Bath and Body's customer service reps therefore, I can't comment on that subject. When I ordered, I ordered 3 each of 2 different things but I ended up receiving 2 of 3 different things.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 13, 2009

Product is always wonderful. Sale prices can't be beat. A little frustrated when I did not get the promised discount at the end of my online order, but the problem was quickly resolved the next day with a phone call to customer service.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 13, 2009

I LIKE IT VERY MUCH
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 13, 2009

I was told I would get my money back in full! But I wasn't
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 13, 2009

You customer service makes shopping with Bath and Body an uplifting and addictive experience. the shipping was awesome. Thank you.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Nov 13, 2009

Iwas very pleased withe quality and design of my purchase. I plan to use them for gifts.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 13, 2009

it was great
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 13, 2009

I love the Wexler skin products.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 13, 2009

I have shopped online at Bath & Body Works before and the products are great. Everything available online and Convenient. Never disappointed with the delivery.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 13, 2009

Excellent quality products.
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