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RugStudio Report Card & Customer Reviews

Ratings Report Card*

RugStudio RugStudio

Rated by
500 customers
since 2005
  • Overall Rating: 8.6Overall Rating
  • Would Shop Here Again: 8.5Would Shop Here Again
  • On Time Delivery: 9.0On Time Delivery
  • Customer Support: 8.7Customer Support
Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 100% 80% 88%
Neutral — 10% 4%
Negative — 10% 8%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 06, 2009

Beautiful rug at excellent price. I will definately be a purchasing more rugs from you. Thank you RugStudio.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Oct 05, 2009

The rug is beautiful and of good quality but I think it is very over priced for the size.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 04, 2009

The Rug Studio is a great source for quality rugs and service. They delivered the product I was looking for and helped with any questions I had. Their email customer support was polite and prompt! I would highly recommend them.
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Sep 25, 2009

colors of the rugs were not even close to what the website showed and there was no adequate verbal description of all the color differences one might have that are monitor related. I was also shipped a half round rug, rather than a small rectangle.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Sep 22, 2009

It would have been preferred that I received an email with a tracking number sooner. I received that email the day of the arrival. Fortunately, I didn't need to sign for the rug like I was informed in the email. Otherwise, I am pretty pleased.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Sep 18, 2009

Surprisingly easy and the delivery was on time.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Sep 11, 2009

The cream color was actually a yellow cream color, in spite of the photo showing it cream. Maybe a close up zoom on the enlarged image would help with color rendering online. But its a very nice rug.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Sep 09, 2009

Good product, arrived on time &good selecton!
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Sep 02, 2009

One of my rugs is not "square", but I assume this is because of the handmade aspect of the rug.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 31, 2009

Excellent customer service. Initially received wrong product but was corrected quickly and easily.
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