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Lumens Light + Living Report Card & Customer Reviews

Ratings Report Card*

Lumens Light + Living Lumens Light + Living

Rated by
1,000 customers
since 2005
  • Overall Rating: 8.1Overall Rating
  • Would Shop Here Again: 8.1Would Shop Here Again
  • On Time Delivery: 7.9On Time Delivery
  • Customer Support: 7.9Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 82% 86% 82%
Neutral 9% 9% 8%
Negative 9% 5% 10%
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*Ratings are for the past 90 days only.
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Overall Rating: 3.0 Overall Rating
Would Shop Here Again: 3.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 2.0 Customer Support
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by Online Shopper, Nov 06, 2009

Delivery should have been via UPS or FedEx. Conway was used and it was not a retail sales type of delivery service. I was extremely unhappy with that type of delivery service.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 02, 2009

Lumens is a great company and I lve doing business with them.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 02, 2009

Lumens Light has a large quantity of lighting to choose from, much more than my local Home Depot or Lowe's. I have always found the styles that I like and shipping costs are often free (I can go through a tank of gas driving to find something I like.
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 3.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 15, 2009

The delivery took more time than promised.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 07, 2009

Customer service was excellent. Issue is with the product shipping. I have ordered Murray and Feiss lighting and both times about a 2 year apart the lighting was damaged. They should really think about better product packaging.
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 05, 2009

As you mentioned before I have not received any tracking number of my order and of course I have not received any of them I am expecting an answer this week. thanks.
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 03, 2009

I ordered a hunter ceiling Fan model 23768 because it came with a remote control. Actually, the fan came without the remote control. I am now on my 4th call with hunter to fix the issue and start to be a little frustrated to say the least.
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Lumens Light + Living has posted a response to this review. Read full review
Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Sep 30, 2009

The products were packaged very, very well. Thanks.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Sep 29, 2009

The customer service person, Paul, was courteous, friendly, and helpful.
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Overall Rating: 4.0 Overall Rating
Would Shop Here Again: 4.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, Sep 26, 2009

My order of several products probably 9 in total have been separated in at least 5 or 6 shipments due to what appears not in stock of items. I hope they don't charge separate shipping charges!!!!
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