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Wirefly Report Card & Customer Reviews

Ratings Report Card*

Wirefly Wirefly

Rated by
100,000 customers
since 2005
  • Overall Rating: 8.1Overall Rating
  • Would Shop Here Again: 8.2Would Shop Here Again
  • On Time Delivery: 8.5On Time Delivery
  • Customer Support: 7.6Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 82% 80% 82%
Neutral 4% 4% 4%
Negative 14% 16% 14%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 06, 2009

the only suggestion I have is to add more information about the hotspot. I purchased it but did not need it with my plan. Had there been more information I would not have ordered it.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 06, 2009

Wireflly has the best prices, the easiest way to purchase a new cell phone. The best way to add a line, do a new account, whatever. Thanks wirefly for great prices and great service
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Nov 06, 2009

prompt service/....I was still on line looking at the web site to order when they were already calling me....
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Overall Rating: 3.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Nov 06, 2009

at&t canceled my order.if you state free phone that means you get one. right?
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 3.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Nov 06, 2009

My shipment was delayed due to someone entering the incorrect apartment number in the shipping information to Fedex. Other than that, it was a good experience and we are very happy with our product.
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Nov 06, 2009

the phone i ordered, i have activated it several times and it still does not ring when the number is dialed, though some text messages have come thru, i can call out on it, just not receive a call/
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 06, 2009

I have purchased other items in the past and have always been highly satisfied.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Nov 06, 2009

I have been in customer service for an long time and i really appreciate the courtesy even chatting with your associates! Customer Service in my area is poor and i dont tolerate that well! Thank you!
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Overall Rating: 3.0 Overall Rating
Would Shop Here Again: 3.0 Would Shop Here Again
On Time Delivery: 3.0 On Time Delivery
Customer Support: 3.0 Customer Support
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by Online Shopper, Nov 06, 2009

I ordered 2 cell phones on 10-31/09, but I received one on 11-4/09. The 2nd one be cancelled, it made a mistake, because I did not cancel the 2nd new cell phone. Can you send the 2nd phone(number 858-531-4899)(with 550 plan) to me?
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 06, 2009

This is the place to go when upgrading a phone. I will definitely recommend it.
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