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NorthlineExpress.com Report Card & Customer Reviews

Ratings Report Card*

NorthlineExpress.com NorthlineExpress.com

Rated by
10,000 customers
since 2005
  • Overall Rating: 9.0Overall Rating
  • Would Shop Here Again: 8.9Would Shop Here Again
  • On Time Delivery: 9.0On Time Delivery
  • Customer Support: 9.0Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 89% 94% 93%
Neutral 11% 3% 3%
Negative — 3% 4%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 05, 2009

Very quick turnaround between order and delivery thanks alot
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Nov 03, 2009

I ordered pellet stove pipe, paid for 3 day delivery, and only 1 piece was sent in three days. C/S informed me that it would be another 20 days to receive what I paid to have in 3.
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 4.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Oct 26, 2009

The web site did not accurately depict the product purchased. Customer service was HORRIBLE. It took two weeks and 3 different phone calls before I was given a shippinglabel. John Saylor was the service rep. I will never shop here again.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 18, 2009

excellent service. Product alittle late but that was the manufacturers fault. Great products and customer service super! Would highly recommmend because of cheaper prices and free shipping.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 12, 2009

Phone help was great! Ordered Wed night online, at my front door Fri via Fed Ex. Great service, great products. Have already told many of my experience.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Oct 11, 2009

All around it was pleasant doing business with North lineExpress. I'm also very happy with the items I purchased.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 07, 2009

GREAT BUSINESS
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 07, 2009

I ordered gas logs + a burner/rack for our FR. Our FR has been demolished and is being renovated. The boxes w/our order have arrived but won't be unpacked until the FR is liveable again. Good service tho.
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Overall Rating: 2.0 Overall Rating
Would Shop Here Again: 2.0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 04, 2009

I missed the part where it said my order would takee 28 days to fill.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 04, 2009

Best price that I could find for the exact same product.
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