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Audio-Video-Furniture Report Card & Customer Reviews

Ratings Report Card*

Audio-Video-Furniture Audio-Video-Furniture

Rated by
1,000 customers
since 2005
  • Overall Rating: 8.3Overall Rating
  • Would Shop Here Again: 8.1Would Shop Here Again
  • On Time Delivery: 8.6On Time Delivery
  • Customer Support: 7.5Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 100% 94% 87%
Neutral — — 5%
Negative — 6% 8%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Nov 03, 2009

Never rec'd my furniture I purchased on 10/10. I was told 5 times furniture will be shipped out and I should be granted a discount for the inconvenience and as of yet....nothing! No furniture..no call...no service.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 24, 2009

Excellent shopping experience. Very easy to navigate through site. Price was the best around. The product was better then I expected. Very good quality for the price. Shipping was amazingly quick. Very pleased with my overall experience.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 15, 2009

Excellent product at a very good price - exceed expectations on product quality
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 5.0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, Oct 02, 2009

The actual color of the unit and the website picture color are two different things. It doesn't match what I wanted it to but,I didn't want to go to the hassle of sending it back.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 01, 2009

As of this writting, I have not put it together yet.
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Sep 25, 2009

i have not received the order yet
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 4.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Sep 19, 2009

The product was a completely different color than the picture on the web site.
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Sep 13, 2009

Product description was incorrect,customer service told me too bad I'll be charged. Had to call the manufacturer. Finally spoke to a higher level customer service rep who helped correct the problem. No tracking information was ever sent.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Sep 10, 2009

Two pieces were damaged during shipment. They are two of the shelfs, Item D in the assembly instructions.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Sep 05, 2009

The experience with Audio-Video-Furniture OK. However, the product I purchased had a defect on the finish and there was a shelf that was missing. So, although I accepted the order, I was not satisfied and returning the product was too much of a hassle.
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