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Ann Taylor Report Card & Customer Reviews

Ratings Report Card*

Ann Taylor Ann Taylor

Rated by
75,000 customers
since 2005
  • Overall Rating: 8.4Overall Rating
  • Would Shop Here Again: 8.5Would Shop Here Again
  • On Time Delivery: 8.9On Time Delivery
  • Customer Support: 8.4Customer Support

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Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 89% 88% 88%
Neutral 3% 4% 4%
Negative 8% 8% 8%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 13, 2009

I would like to see the same products on line available in the stores so as to be able to try on for size.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 12, 2009

I am a steady customer of Ann Taylor. Their product in general is of high quality and also has some style, while maintaining a classic feel.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Nov 12, 2009

the shirt fit and was beautiful. Hoever, the arm hole were so big there is no bra on earth can could have been hidden!
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 12, 2009

The item arrived mashed flat. It would have looked much nicer had it been pressed and ready to wear.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 12, 2009

I currently can't return to the site to do more shopping. Seems like part of the Ann Taylor Site (Shopping Cart) have been blocked by Security blacklist. Website desingers should look into the matter.
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Nov 12, 2009

Quality of clothes has gone down over the past 6 months. Thinner cheaper materials used.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 12, 2009

GREAT SHOPPING AND SERVICE
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 12, 2009

The shoes are great, not sure if the size is correct, may need a 9 l/2, which it seems you are out of stock in all the three colors I purchased. I will return to store and see if they have the 9 l/2.
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Nov 11, 2009

I couldn't find my receipt and Ann Taylor rep couldn't track it and I had to take gift card
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 2.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Nov 11, 2009

I mentioned that the shipping charges were high-I received a curt response that is was due to increased charges across the US. This was not good customer service. The item was lightweight, rolled up and tossed in a box.
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