Rate This Page

The Home Depot Report Card & Customer Reviews

Ratings Report Card*

The Home Depot The Home Depot

Rated by
100,000 customers
since 2000

  • Overall Rating: 8.0Overall Rating
  • Would Shop Here Again: 8.4Would Shop Here Again
  • On Time Delivery: 8.3On Time Delivery
  • Customer Support: 7.8Customer Support
Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History
Past
Week
Past
Month
Past 3
Months
Positive 82%
Neutral 9%
Negative 100% 9%
Write a Review
*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 2.0 Overall Rating
Would Shop Here Again: 3.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 2.0 Customer Support
See all ratings

by schares, Apr 25, 2008

Extremely dissappointed with my first encounter with your Internet Order Process for a Weber Natural Gas Grill. Selection, web site, ease of purchase all no issue. My issue is returning a defective item. There is no linkage unlke other merchants between the bricks/motar location and the Internet side. Shipping took a long time and there... More
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
2 out of 2 people found this review helpful.

Did you find this review helpful?

Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 0.0 On Time Delivery
Customer Support: 9.0 Customer Support
See all ratings

by Online Shopper, Mar 31, 2008

This website was very easy to follow. It showed a variety of different items in which I was looking for. We are remodeling our bathroom and needed new wall accessories and cabinets. I was very happy with what I found, and the prices were right in range. We have been looking for sometime, and someone suggested that we check Home Depots Website. I... More
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 1 people found this review helpful.

Did you find this review helpful?

Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 0.0 Customer Support
See all ratings

by Online Shopper, Mar 31, 2008

HomeDepot.com is a great website, well designed, full of valuable info that helped me shop online as well as in the store.
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 8.0 Customer Support
See all ratings

by Online Shopper, Mar 25, 2008

item i wanted was out of stock for month, price was online only and would not carry over to store ,considering they were out of stock for so long.
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 1 people found this review helpful.

Did you find this review helpful?

Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 0.0 Customer Support
See all ratings

by Online Shopper, Mar 25, 2008

the server seemed to be having problems, resulting in a very frustrating wait time for each page to load/advance. I checked my connection to verify the problem was not on my end, and actually was shopping with another site at the same time, with no problems.
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 1 people found this review helpful.

Did you find this review helpful?

Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 0.0 On Time Delivery
Customer Support: 0.0 Customer Support
See all ratings

by Online Shopper, Mar 25, 2008

This store has a good site. Would like to be able to order more items or a better variety of items from here.
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 3.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 0.0 On Time Delivery
Customer Support: 2.0 Customer Support
See all ratings

by Online Shopper, Mar 24, 2008

I was planning an outside deck and was trying to investigate different material options. I found it very difficult to even find "treated lumber." Key word searches do not produce results that other sites typically do. Deck building is a very popular DYI project. I would have thought that it would have been very easy to find related materials but... More
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 1 people found this review helpful.

Did you find this review helpful?

Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
See all ratings

by Online Shopper, Mar 22, 2008

The Home Depot web site is one of the easiest to use. 2nd only to Walmart web site.
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 0.0 On Time Delivery
Customer Support: 4.0 Customer Support
See all ratings

by Online Shopper, Mar 21, 2008

it was fine, there was lots of choices, but only needed one to get, it was easier than other stores websites sears and such. but I will go to the store if I really need anything,
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 0.0 Customer Support
See all ratings

by Online Shopper, Mar 21, 2008

We found a bathroom faucet unavailable elsewhere. Easy to order, timely arrival.
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 2 people found this review helpful.

Did you find this review helpful?

  1  |  2  |  3  |  4  |  5  |  …  

Top Selling Products from The Home Depot

Agio Venice 7 piece dining set

The Venice 7 piece Dining Set features beautiul Cast Aluminum table with an engaging table top designThe Silver Granite multi step finish creates an elegant presense on any patio or deck. The set comes with 4 stationary chairs and 2 swivel rockers, in

$799.00

England's Stove Works, Inc. 1,500 Sq. Ft. Satin Black Pellet Burning Stove

See (and feel) for yourself what makes this quaint, compact pellet stove one of the top (if not the top) selling pellet stove several years running. This model is economically priced, saving you hundreds of dollars over comparable brands from more

$1,339.00

Hampton Bay Monticello 6 Pc. Woven Set

The Monticello collection is a exclusive patented Sun Isle twisted weave. Hand-woven resin wicker over coated rust-resistant steel framing. Each fully wrapped frame to tightly woven leg is individually hand woven to perfection by skilled weavers with

$1,999.00

MTD Products, Inc. Cub Cadet 33 In. Wide Area Cut Walk Behind Mower

Just like our tractors, Walk-Behinds deliver more "ER." They're built tougher to last year after year, with powerful, reliable OHV engines that go the distance. And they're built better, like our model CC-760ES with a 33 In. deck with CycloCut? system

$1,199.00

Gorilla Playsets ACQ Pine Klondike - Premium Residential Swing Set

This Premium residential swing set will entertain your kids for years. Our economically priced wooden swing sets come pre-boxed and ready to assemble. The T-nut construction of this swing set kit makes home assembly simple and safe using common

$879.00

Shop for in