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circuitcity.com Report Card & Customer Reviews

Ratings Report Card*

circuitcity.com circuitcity.com

Rated by
1,000,000 customers
since 2000
  • Overall Rating: 8.7Overall Rating
  • Would Shop Here Again: 8.7Would Shop Here Again
  • On Time Delivery: 8.9On Time Delivery
  • Customer Support: 8.5Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 90% 91% 91%
Neutral 3% 3% 3%
Negative 7% 6% 6%
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*Ratings are for the past 90 days only.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Sep 06, 2008

Circuit City Has the nicest and friendliest staff of any store have ever shopped. Also, has the largest variety of toys and games. I love shopping there for my grandchildren.
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Sep 06, 2008

Would never buy from Circuit City again. On-line product availability not accurate. Do not order for store pick up and expect them to have it. They may or may not and they don't care. Very poor managers. Poor customer service. Worst on-line experience I ever had. They don't care if you but from them or not. I was very disappointed in Circuit City's management... More
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Sep 06, 2008

I got what I order and on time.The products met my expectations and I was very pleased wit the easy way to shop.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0.0 Customer Support
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by Online Shopper, Sep 06, 2008

I purchased a portable hard drive, a hard drive case, a camera tripod, and a camera bag on this website. Through a combination of in store pickup and free shipping I received all products in a timely fashion and was very satisfied with the entire experience.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 0.0 On Time Delivery
Customer Support: 0.0 Customer Support
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by Online Shopper, Sep 06, 2008

The product was packaged very well. The only thing was that it was a cable IEEE... it did not tell me I would need a special board in my computer to use it. My computer was not equipped with that special board, therefore I had to return the product. Packaging should tell a person more.
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, Sep 06, 2008

Did not have all the items of a package advertized in any one site
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0 out of 1 people found this review helpful.

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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 0.0 On Time Delivery
Customer Support: 0.0 Customer Support
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by Online Shopper, Sep 06, 2008

I chose to use the option of ordering my merchandise online and picking up at the store. If you are really sure what you want, rather than needing to browse and gather information in the store, it is very convenient. You simply print the confirmation email after the order is complete, take it to the store and go to the pick-up counter. You must show... More
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 0.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Sep 05, 2008

I really like buying electronics from Circuit City because I find their site helpful and if I have questions about things afterwards their in house staff is very computer savy. I recently bought a laptop from Office Depot on sale and am sorry I did since I find the Circuit City staff much more helpful. I will return to them in the future.
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1 out of 1 people found this review helpful.

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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Sep 05, 2008

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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Sep 05, 2008

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