Rate This Page

Zappos.com Report Card & Customer Reviews

Ratings Report Card*

Zappos.com Zappos.com

Rated by
175,000 customers
since 2000
  • Overall Rating: 9.5Overall Rating
  • Would Shop Here Again: 9.5Would Shop Here Again
  • On Time Delivery: 9.8On Time Delivery
  • Customer Support: 9.6Customer Support

Customer Certified

Circle of Excellence
Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 98% 98% 97%
Neutral 1% 1% 1%
Negative 1% 1% 2%
Write a Review
*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
See all ratings

by Online Shopper, Sep 03, 2008

I was surprised when I received notice that the original ship time of my purchase was changed to a SOONER arival date. That's awesome. When does that ever happen? The product is also great too. Thank you Zappos. I'll refer you guys.
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
See all ratings

by Online Shopper, Sep 03, 2008

Was very happy to have such a large selection for my son who is in the 6th grade to choose from. He's at "that stage" where he is picky and the stores just don't carry the variety of styles and sizes necessary! My son also LOVED the fact that he could see the treads on the bottom of the sneakers on-line too! GREAT SITE!
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
See all ratings

by Online Shopper, Sep 03, 2008

I love how fast I get my merchandise from Zappos and the costumer service is so helpful they make shopping at Zappos very easy and pleasurable.
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
See all ratings

by Online Shopper, Sep 03, 2008

Thank you for your speed in delivelry. I couldn't believe I ordered on Sunday and had them on Tuesday.
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
See all ratings

by Online Shopper, Sep 03, 2008

Shoe was so narrow, I will have to return. Service was great. Comments didn't reflect the shoe fit.
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 0 Customer Support
See all ratings

by Online Shopper, Sep 02, 2008

Quick shipping, good price
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
2 out of 2 people found this review helpful.

Did you find this review helpful?

Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
See all ratings

by Online Shopper, Sep 02, 2008

This is my first experience with Zappos. I received my order a lot sooner than anticipated which surprised me and pleased me.
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
2 out of 2 people found this review helpful.

Did you find this review helpful?

Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
See all ratings

by Online Shopper, Sep 02, 2008

We are always pleased with ordering from Zappos and with what we receive. We have had to return items before and it is never a hassle.
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
See all ratings

by Online Shopper, Sep 02, 2008

I just love Zappos!!
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
See all ratings

by Online Shopper, Sep 02, 2008

the best!!
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

  1  |  2  |  3  |  4  |  5  |  …  
Shop for in