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Victoria's Secret Report Card & Customer Reviews

Ratings Report Card*

Victoria's Secret Victoria's Secret

Rated by
50,000 customers
since 2000
  • Overall Rating: 8.3Overall Rating
  • Would Shop Here Again: 8.7Would Shop Here Again
  • On Time Delivery: 8.7On Time Delivery
  • Customer Support: 8.6Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 84% 85% 85%
Neutral 7% 7% 7%
Negative 9% 8% 8%
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*Ratings are for the past 90 days only.
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Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 3.0 On Time Delivery
Customer Support: 3.0 Customer Support
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by Online Shopper, Sep 04, 2008

Victoria's Secret is very trendy and stylish, but way too over priced for what you actually get. They have sales that get you to look at their stuff but it's really hard to find the things you want and they are never in your size or color you want, unless you are paying the full price which in my opinion is not worth it. You can find just as good quality... More
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Sep 04, 2008

Provide specific, relevant information about this online purchase experience.
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Sep 04, 2008

Was easy to work with love the on line sales promos and it is what prompts me to order at that time to get the best deal on the product
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 0.0 Customer Support
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by Online Shopper, Sep 04, 2008

Starting with size, the site allowed me to narrow results by various style preferences. Each item featured a fairly good stock picture and description. When I received the two items I ordered--two styles, same size--one fit snugly and the other loosely.What would have been helpful is viewer ratings.
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1 out of 1 people found this review helpful.

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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Sep 04, 2008

superb place to shop. i would return any time. great service great range. lots ofo good sales and compettiive prices.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Sep 04, 2008

Great customer service. Had to exchange an item and had no problem. Fast shipping too. Would highly recommend this vendor.
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1 out of 1 people found this review helpful.

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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Sep 04, 2008

Very easy to use site. Sometimes they offer free shipping, nice perk! Overall I really like this site.
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Sep 04, 2008

VICTORIA SECRET IS WAY OVERPRICED BUT I LOVE THEIR MERCHANDISE, ITS A SHAME THEY'RE OVERPRICED I'D LOVE TO SHOP THERE MORE BUT NOT ON MIDDLE CLASS INCOME
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1 out of 1 people found this review helpful.

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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Sep 04, 2008

I was happy with clothing purchased. Customer service was very helpful with sizing.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Sep 04, 2008

I love the clearance online. Easy to find and a great selection.
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