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Victoria's Secret Report Card & Customer Reviews

Ratings Report Card*

Victoria's Secret Victoria's Secret

Rated by
75,000 customers
since 2000
  • Overall Rating: 8.5Overall Rating
  • Would Shop Here Again: 8.7Would Shop Here Again
  • On Time Delivery: 8.9On Time Delivery
  • Customer Support: 8.7Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 88% 87% 87%
Neutral 5% 4% 5%
Negative 7% 9% 8%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Nov 06, 2009

The only negative for me living in Australia was the cost of shipping. And given that I had only purchased teeny weeny bikinis that hardly weighed anything I thought the shipping costs were a bit excessive but l love the website
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 06, 2009

length of pants not available in my size
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 06, 2009

I love the sales !!! great products, super fast shipping !
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 06, 2009

I was very happy with the fur vest I bought,very cute. Also the reason for buying was because of the stackable discounts, Money off and free shipping
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 06, 2009

I love the leather ruffled jacket that I ordered. It was exactly as pictured.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 05, 2009

For the most part I have received prompt and satisfatory service. However, considering the freqency of my purchases and the amount of money spent I find it rather odd that I never received a token of appreciation. Is it because I am not in mainland USA?
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 05, 2009

I miss the bold colors that Victoria's Secret had with the panties and bras.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 05, 2009

Paying my VS card is so hard for a Canadian.By the time I remember that I need to pay my card I've missed the deadline,and then it has to be mailed.Then I sometimes have people calling me for a paym't, and then who knows what this does to my credit score.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 05, 2009

VS should not charge tax on shipping. Other companies don't do this. Their shipping rates are already very high and then to be taxed on them as well is an insult. Customer service used to be much better five years ago than it is now.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Nov 05, 2009

I would like to not have to pay return shipping, esp if I called and said I ordered the wrong size in error.
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