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Vanns.com Report Card & Customer Reviews

Ratings Report Card*

Vanns.com Vanns.com

Rated by
25,000 customers
since 1999
  • Overall Rating: 9.2Overall Rating
  • Would Shop Here Again: 9.2Would Shop Here Again
  • On Time Delivery: 9.2On Time Delivery
  • Customer Support: 9.0Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 94% 97% 97%
Neutral — 1% 1%
Negative 6% 2% 2%
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*Ratings are for the past 90 days only.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 06, 2009

I'M IN THE PROCESS OF MOVING SO ALL ITEMS PURCHASED ARE STILL BOXED UP. BUT I AM SURE EVERTHING WILL BE FINE. I PLAN ON BUYING SOME FLAT SCREEN TELEVISIONS AS SOON AS I GET MOVED. I NOTICE YOU HAD PLASMA AND LCD'S BUT DID NOT SEE LED'S.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 05, 2009

Vanns was way more than you could ask for interms of service and reliability.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 05, 2009

great website and great prices.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 04, 2009

I was absolutely pleased with my shopping experience with Vann's. The product arrived on-time. The product (a stereo receiver) was a quality product, arrived with no defects - and, price-wise, Vann's beat out its competitors.
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Overall Rating: 2.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 03, 2009

DO YOU KNOW AFTER SERVICE OF ENERGY SPEAKER IN LOS ANGELES?
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Jul 03, 2009

None
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 01, 2009

As always, very pleased with Vann's merchandise and service.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Jun 30, 2009

Ordered Energy RC MINI Speakers (rosenut) and could not get the matching center speaker even though sight indicated would be coming in soon. Manufacturer has them because I was able to purchase elsewhere but at a significant premium.
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 4.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Jun 30, 2009

Need to update your system to take into account how long it takes to process and ship an order. When selecting shipping, the system gave me a date that was not achieved. I'm not surprised, but the system still misled me.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jun 29, 2009

I received my Blue Ray player, but I have not received any documentation about my extended warranty.
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