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Travelocity.com Report Card & Customer Reviews

Ratings Report Card*

Travelocity.com Travelocity.com

Rated by
1,000,000 customers
since 1999
  • Overall Rating: 8.1Overall Rating
  • Would Shop Here Again: 8.3Would Shop Here Again
  • On Time Delivery: 8.8On Time Delivery
  • Customer Support: 7.6Customer Support
Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 83% 90% 84%
Neutral 6% 4% 6%
Negative 11% 6% 10%
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*Ratings are for the past 90 days only.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0.0 Customer Support
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by Online Shopper, Sep 06, 2008

Travelocity has a great website which is very user friendly. I like to shop there!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0.0 Customer Support
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by Online Shopper, Sep 05, 2008

I always use this sight as there are plenty of options available regarding air travel. The prices are on track, if not slightly less expensive, than similar sites.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Sep 05, 2008

Travelocity's services I have used in almost all of my air-ticket purchases for my family and myself, ever since the days AOL started to promote Travelocity; that is probably over 15 years. Many years ago I took basic travel-agent training, and with that background I was not afraid to try something new, like online ordering. I found it a lot simpler... More
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Overall Rating: 4.0 Overall Rating
Would Shop Here Again: 4.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, Sep 05, 2008

I think I can get more help from going to the sight itself.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0.0 Customer Support
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by Online Shopper, Sep 05, 2008

I use travelocity when I already know exactly what I want. I will check what they offer and then also check both the airline's site and other travel sites. Travelocity often has the least expensive, but if I care about which airline then it is usually better to go to the airline site.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Sep 04, 2008

the site is very easy too navigate. detailed description of product offered. customer service was great.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Sep 04, 2008

Travelocity is very user friendly and easy to navigate. I can find a flight and if I want to consider other options they are all listed clearly for me to choose. At any point (up to purchase) I can go back to previous screens to alter my selections. They send a confirmation immediately that I can take with me when checking in at the airport. Fantastic... More
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Sep 02, 2008

I try to make all my travel reservations thru Travelocity. They have competitive prices, are reliable and have always offered a good selection of options.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0.0 Customer Support
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by Online Shopper, Sep 02, 2008

My only complaints about our trip probably had little to do with Travelocity. Our flight was delayed and then cancelled in Atlanta so we could not make our connection to Hilton Head. One day of our trip was spent in the airport. Little was said about the resort fee which I thought was high.
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Sep 02, 2008

I booked through another company who ultimately was a middleman for Travelocity.
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