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TheNerds.net Report Card & Customer Reviews

Ratings Report Card*

TheNerds.net TheNerds.net

Rated by
10,000 customers
since 2000
  • Overall Rating: 8.4Overall Rating
  • Would Shop Here Again: 8.4Would Shop Here Again
  • On Time Delivery: 8.7On Time Delivery
  • Customer Support: 7.2Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 75% 83% 85%
Neutral — 2% 2%
Negative 25% 15% 13%
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*Ratings are for the past 90 days only.
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by natcsparky, Jun 25, 2008

Customer service is non-existant. Their customer service agent said that buying from thenerds.net was "risky", HIS WORDS. Stay away! They have a great selection of stuff, but they are selling open boxes (at least to me).I purchased a power converter for a laptop and paid $50 to get it overnight. I received an open box with adapater (not bubble wrapped... More
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3 out of 3 people found this review helpful.

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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Jerry, Jun 25, 2008

I bought a Wall Mount for a 40" LCD TV and I was pleasantly surprized to receive it in less than one week beacuse I had read really bad reviews for some online stores. As a result I was very skeptical about buying expensive items online. I did call Thenerds.net to inquire about how to get back to my account to track the order. The customer representative... More
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1 out of 1 people found this review helpful.

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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Bennee, Jun 20, 2008

Placed my order for item, Site stated 100 in stock. Three days later after receiving zero emails, I called only to find out the item was out of stock. I than asked for a refund to my PP account, I was told the moneys on the way, three day now and no sign of any refund. Really bad Support/Service!
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2 out of 2 people found this review helpful.

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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by teknikscian, Jun 19, 2008

I ordered a Shure Microphone from TheNerds.net because it was the cheapest place and offered free shipping at the time. Long story short, if you can believe this, they sent me an EMPTY box! No lie. I was shipped an EMPTY box! I was sent a UPS brand box that had an EMPTY product box inside. I was shocked too, how could they send an empty box and... More
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3 out of 3 people found this review helpful.

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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by hardin, Jun 19, 2008

I ordered an expensive printer on 06/10/08, so it should have been shipped out that same day according to their website or at the latest the next day--Wednesday, June 11th. From FL to VA should be two days ground (with both UPS & FedEx) service. Which means I *should* have received the printer on Thursday or Friday--06/12 or 06/13. I have confirmed... More
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3 out of 3 people found this review helpful.

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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by bklynnyc, Jun 18, 2008

Awful experience. Two of the items I ordered have still not arrived almost two months later. Website shows they have 48 in stock. Of course they charged my card and collected the money almost two months ago.
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2 out of 2 people found this review helpful.

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