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Select Comfort Report Card & Customer Reviews

Ratings Report Card*

Select Comfort Select Comfort

Rated by
10,000 customers
since 2002
  • Overall Rating: 8.1Overall Rating
  • Would Shop Here Again: 8.1Would Shop Here Again
  • On Time Delivery: 7.9On Time Delivery
  • Customer Support: 7.1Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 83% 77% 79%
Neutral — 15% 10%
Negative 17% 8% 11%
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*Ratings are for the past 90 days only.
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 2.0 Customer Support
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by Online Shopper, Nov 02, 2009

Credit Card charged 1st Day,Order delivered in 10 Days, no notice of shipment or tracking number, very slow customer service response, terrible hold time on phone
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 27, 2009

I didn't expect the base would be made of plastic! And the some of the boxes were opened, that were sealed with one strip of tape. As a result the two locking pieces that join the plastic base/frame together were missing!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 27, 2009

All your blankets don't come in twin/full size.
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Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Oct 20, 2009

The mattress and foundation are fine, but we are disappointed in the controls and the pump. We have only one control for the bed and the pump is VERY loud.
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, Oct 20, 2009

I had received a coupon for $50 dollars off of bedding over $100. When I ordered online, it would not take my coupon number. I called customer service and they said call them back when I receive my shipment. I will do that today.
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Oct 20, 2009

I placed my order 10 days ago and still have not received it. And there is no way to track it.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Oct 06, 2009

Someone told me it would be 3 weeks to deliver, another 3-4 weeks. I was told when ordering no more than 2 weeks. The product came in 1 1/2 weeks. Bottom line, customer service needs to be well informed on product and shipping status.
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Overall Rating: 3.0 Overall Rating
Would Shop Here Again: 3.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Oct 06, 2009

I tried several numbers from the web site & my order e-mail in order to find out the status of my order, but got only busy signals. The web site provided continuously said "no data available" for my order. No response from e-mail until after delivery.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 05, 2009

I am very pleased with my purchase from Select Comfort. This is my second order and I will orde again.
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Sep 30, 2009

Please make it plain as day that you need to ORDER THE LEG KIT it would seem with the platform as with the majority of beds I have bought over the last 30 yrs came with a Frame or I was charged a Minimual Fee...
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