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PETCO.com Report Card & Customer Reviews

Ratings Report Card*

PETCO.com PETCO.com

Rated by
150,000 customers
since 2001
  • Overall Rating: 8.6Overall Rating
  • Would Shop Here Again: 8.7Would Shop Here Again
  • On Time Delivery: 8.8On Time Delivery
  • Customer Support: 8.6Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 95% 90% 90%
Neutral 3% 6% 4%
Negative 2% 4% 6%
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*Ratings are for the past 90 days only.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Sep 03, 2008

My only problem was the size of the box used for shipping such a small item. I bought fish food and the box used was more than what was needed and wish you could have shipped in a more appropriate box for such small items.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Sep 02, 2008

I was able to get my products quickly instead of having to travel down the street to the retail store, fighting traffic and using unnecessary gas. It was a pleasure to do my shopping on line.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Sep 02, 2008

Awesome service. My cats love it!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Sep 02, 2008

Easy to use and very informative, I enjoyed my experience of using PETCO.com. However, I am returning the product I ordered because I no longer have need for it.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Sep 01, 2008

I've been purchasing World's Best Cat Litter (38 lb bags) from my local PetCo for a couple of years now. With the worsening of problems with my spine, I decided to order the product on-line which would save me from having to lug the bags up 3 flights of stairs. The shipping charges were worth it to me to save further aggravation of my back. It was simple... More
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Sep 01, 2008

great website detailed information about the products, would be good to have a better selection of things
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Aug 31, 2008

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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Aug 30, 2008

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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Aug 30, 2008

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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 29, 2008

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