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Musician's Friend Report Card & Customer Reviews

Ratings Report Card*

Musician's Friend Musician's Friend

Rated by
500,000 customers
since 2000
  • Overall Rating: 8.7Overall Rating
  • Would Shop Here Again: 9.0Would Shop Here Again
  • On Time Delivery: 8.7On Time Delivery
  • Customer Support: 8.7Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 90% 90% 90%
Neutral 5% 4% 3%
Negative 5% 6% 7%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Oct 06, 2008

The only thing I was unhappy about was the qty order mistake I made on my order and no response/help to get it fixed before it got shipped out. In all fairness I just used the online contact method (which in this case did not help).
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 06, 2008

Great Job.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Oct 06, 2008

great stuff
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 06, 2008

Great products and prices...even delivered early!
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Oct 06, 2008

Very happy with Musician's Friend. Customer Service was wonderful to me. One item did not work, but the return and exchange is already in process. I ALWAYS recommend them to friends. This time I even ordered an item for a friend.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Oct 06, 2008

good stuff
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 06, 2008

I have always been happy with service and products from MF. Also, prices have always been great.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Oct 06, 2008

good buy
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Oct 06, 2008

There is something not working in the chain that I am unsure of. I have a Computer to which an external Firewire sound card/interface is connected to which my self powered studio monitors are connected via the mogami male XLR to male 1/4" jack. I am in the process of attempting to figure out the problem but am working alot at the moment.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Oct 06, 2008

Some products lack information on the webpage, causing me to call the support line to ask a question that isn't answered on the page.
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