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Musician's Friend Report Card & Customer Reviews

Ratings Report Card*

Musician's Friend Musician's Friend

Rated by
575,000 customers
since 2000
  • Overall Rating: 8.8Overall Rating
  • Would Shop Here Again: 8.9Would Shop Here Again
  • On Time Delivery: 8.8On Time Delivery
  • Customer Support: 8.6Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 91% 90% 91%
Neutral 3% 3% 3%
Negative 6% 7% 6%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Nov 07, 2009

Order was never processed. Initially, debit card was declined. I called and verified the payment; customer service person verified that the order was approved and should have been shipped. My account was never debited and the order was never shipped.
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Overall Rating: 2.0 Overall Rating
Would Shop Here Again: 2.0 Would Shop Here Again
On Time Delivery: 2.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 07, 2009

item ordered was backordered
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 07, 2009

The mics were advertised as a matched pair, but the gain on one is much higher than on the other.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 07, 2009

Ordering from Musician's Friend was a pleasant experience, and I would recommend it to anyone looking for new gear.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 07, 2009

Amazing customer support. The lady I talked to sounded very professional and was eager to help me. Rating 11 out of 10! Will definitely buy again.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 07, 2009

THE 2 DAY UPS WAS A LITTLE MISLEADING. I PLACED ORDER ON THURSDAY AND REC'D ON MONDAY. I UNDERSTAND THE 24 HOUR THING AND THE 2 BUSINESS DAY THING, I JUST GOT CONFUSED. NO REAL PROBLEM EXCEPT I PROBABLY WOULD NOT PAY EXTRA FOR THE SHIPPING.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 07, 2009

Such great products i already placed another order after receiveing the last.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Nov 07, 2009

I have ordered off Musician's Friend over the past few years. I have had only good experiences-received the product i order and timely shipping.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 07, 2009

I have always bee pleased with my purchases from Musicians friend, both price and service
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 07, 2009

Great transaction!! Thank You.
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