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RedEnvelope Report Card & Customer Reviews

Ratings Report Card*

RedEnvelope RedEnvelope

Rated by
200,000 customers
since 1998
  • Overall Rating: 8.7Overall Rating
  • Would Shop Here Again: 8.7Would Shop Here Again
  • On Time Delivery: 8.9On Time Delivery
  • Customer Support: 8.8Customer Support

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Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 89% 91% 91%
Neutral 4% 4% 4%
Negative 7% 5% 5%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Sep 05, 2008

Great purchasing experience. I will definitly continue to shop with Red Envelope!!
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Sep 05, 2008

I loved my products, thay were just what I envisioned and they came quickly in the mail. Thank you !
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Sep 05, 2008

I am pleased with the product - it is a gift for my brother-in-law which I won't be giving him until mid-October. I contacted customer support because I'd ordered a gift box which arrived crumpled/bent. I asked that the charge for the gift box be removed since I was unable to use it in the condition in which it arrived.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Sep 05, 2008

I have ordered several items during the past couple of weeks. Red Envelope has been wonderful.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Sep 05, 2008

Wonderful selection and easy tracking!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Sep 05, 2008

great product and service
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Sep 05, 2008

The silver-plated personalized box I received arrived with scratches and discolorations on the lid, possibly due to the engraving process. I was quite disappointed, as I had intended to give the box as a gift, and it was in an unacceptable condition. I was pleased with the courtesy of customer service and the resolution of the issue.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Sep 05, 2008

The live chat option for customer service did not work and I really wanted to get a response while I was online, which did not happen despite repeated attempts.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Sep 05, 2008

My orchid arrived in excelent condition and the lavendar wreath with minimal bud loss (I saved it to put in a sachet... only 1/4 cup) Thank you for sending it so promptly. Susan
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Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Sep 05, 2008

The picture of the project was much nicer that the actual product. The picture made the earrings look bigger, studier, and of better quality.
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