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Joann.com Report Card & Customer Reviews

Ratings Report Card*

Joann.com Joann.com

Rated by
225,000 customers
since 2000
  • Overall Rating: 8.7Overall Rating
  • Would Shop Here Again: 8.8Would Shop Here Again
  • On Time Delivery: 8.8On Time Delivery
  • Customer Support: 8.4Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 91% 91% 90%
Neutral 4% 4% 4%
Negative 5% 5% 6%
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*Ratings are for the past 90 days only.
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Nov 05, 2009

I purchased bamboo/silk yarns in a few different colors to match each other at this time. When I receive them, I was disappointed by the choice. It is hard for me to judge their colors on a screen.
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Overall Rating: 4.0 Overall Rating
Would Shop Here Again: 3.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 2.0 Customer Support
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by Online Shopper, Nov 05, 2009

fabric was dirty, not measured property and was shorted a yard of fabric.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 05, 2009

Great purchase!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 05, 2009

I feel sometimes that Joann is playing 'shell games' with coupons, specials, etc-perhaps raising prices so 'sale' prices seem like a better bargain. Also, whenever I go to cash in a coupon, the item is very often already on sale, so coupon doesn't apply.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 05, 2009

Loved the wreath. It beautiful and a bargain at that price..
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 03, 2009

I received my shipment earlier than expected, loved ordering from home as I live 35 mi from the nearest JoAnn's so I plan to order frequently.Thank you for having so many embroidery items to choose from, as they are very hard to locate in the stores.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 03, 2009

Items were exactly as described.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 03, 2009

extremely convenient way to order fabirc and scrapbook/craft materials
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Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Nov 03, 2009

the price was good but thought the beads would be bigger
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Nov 03, 2009

love the products. Definitely will be ordering again!
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