Rate This Page

Joann.com Report Card & Customer Reviews

Ratings Report Card*

Joann.com Joann.com

Rated by
175,000 customers
since 2000
  • Overall Rating: 8.5Overall Rating
  • Would Shop Here Again: 8.7Would Shop Here Again
  • On Time Delivery: 8.7On Time Delivery
  • Customer Support: 8.1Customer Support

Customer Certified
Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 87% 85% 88%
Neutral 5% 6% 4%
Negative 8% 9% 8%
Write a Review
*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 9.0 Customer Support
See all ratings

by Online Shopper, May 15, 2008

My order had to be amended do to an out of stock item and it was handled quickly and to my satisfaction.
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 8.0 Customer Support
See all ratings

by Online Shopper, May 15, 2008

The only problem that I have with JoAnn.com is that when you do have a problem with an order, they do not respond to the emails sent to them. On March 24, 2008 I sent them an email about a problem with an order and they never responded and I buy a lot from them on line. They need to take care of their on line customers as good as they do in their stores... More
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
See all ratings

by Online Shopper, May 15, 2008

The only thing that was a problem was who delivered by package. DHL is the ONLY carrier that has a hard time finding my house. As many times as they have been there and they can NEVER find the house, they always have to call. UPS or FEDX NEVER have a problem finding the house, just DHL. SO...please don't use these people....they are useless.
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
See all ratings

by Online Shopper, May 15, 2008

Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
See all ratings

by Online Shopper, May 15, 2008

The purchase was delivered fast and on time. However the item is not what I expected. It does not operate easily and I plan on returning it. It does look like the item has been used and then was repackaged and shipped to me. It is very difficult to operate and I will never use it.
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
See all ratings

by Online Shopper, May 14, 2008

I find it much more convenient to order yarn online because there is a more complete selection of yarns and colors. It saves me from getting frustrated. I purchased some smaller items, too, that would've sent me on a search in the store. Of course, I could always ask a sales clerk the location of the item. I wish that I could use more than one promotion... More
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
See all ratings

by Online Shopper, May 14, 2008

I ordered 4 skiens and received 6
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 0 Customer Support
See all ratings

by Online Shopper, May 14, 2008

i am very happy with the order and the shipping. thanks
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
See all ratings

by Online Shopper, May 14, 2008

I have shopped at the Joanns store and the online version is just as great. It had all the accessories for the project I was planning and I will most definately be back.
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
See all ratings

by Online Shopper, May 14, 2008

love the item
Would you like to respond?
If you are the store being reviewed, you may respond to the customer's comments.
0 out of 0 people found this review helpful.

Did you find this review helpful?

  1  |  2  |  3  |  4  |  5  |  …  
Shop for in