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JCWhitney.com Report Card & Customer Reviews

Ratings Report Card*

JCWhitney.com JCWhitney.com

Rated by
100,000 customers
since 2000
  • Overall Rating: 8.4Overall Rating
  • Would Shop Here Again: 8.7Would Shop Here Again
  • On Time Delivery: 8.7On Time Delivery
  • Customer Support: 8.5Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 85% 84% 86%
Neutral 9% 6% 5%
Negative 6% 10% 9%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 13, 2009

The parts I ordered were guaranteed to fit my vehicle, but they did not. Mounting holes did not line up. I have ordered parts direct from the manufacturer to see if those will fit.
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 2.0 Customer Support
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by Online Shopper, Nov 13, 2009

The lady I chatted with was not helpful at all.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Nov 13, 2009

Ordered 4 cv axles. Received 2 of them promptly. They canceled my order for the other 2 without any explanation. Also never received any email order confirmations. They say they sent them and I received all other emails from them but not those.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Nov 13, 2009

The order was fine. The only thing I was not happy with is I orderd parts for a 1966 Ford F100 & got a catalog for Jeeps I am still wating for one for my Ford
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 13, 2009

at first I was sent the wrong product ,but it was corrected the same day and my purchus was sent right out
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Nov 13, 2009

i cannot w
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Nov 12, 2009

Tracking number provided for my purchase did not track.
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0 out of 1 people found this review helpful.

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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 12, 2009

I Have purchased many items from JCW for many years and was always happy with every experience! A Wonderful service to our country! Bill Chaples
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Overall Rating: 4.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Nov 12, 2009

Pissed off spent extra money for 2 day delv. just to find out that the jack was put on back order. A week and a half and still no jack.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Nov 12, 2009

great job keep up the good work
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