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JCPenney Report Card & Customer Reviews

Ratings Report Card*

JCPenney JCPenney

Rated by
10,000 customers
since 1997
  • Overall Rating: 8.6Overall Rating
  • Would Shop Here Again: 8.9Would Shop Here Again
  • On Time Delivery: 8.7On Time Delivery
  • Customer Support: 8.6Customer Support
Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 100% 92% 92%
Neutral — 3% 5%
Negative — 5% 3%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Sep 06, 2008

VERY DIFFICULT TO FIND ITEMS. SITE IS NOT USER FRIENDLY. COULD USE A LOT OF CLEANING UP. WOULD PROBABLY NOT SHOP ON LINE. WOULD RATHER SHOP BY PHONE. WOULD NOT RECOMMEND TO OTHERS AS A PLACE TO SHOP.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Sep 06, 2008

Product arrived when expected. I had to return product because of fit. The return of the product was not a problem.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0.0 Customer Support
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by Online Shopper, Sep 06, 2008

I like to buy in JC Penney because have good prices and good products.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Sep 06, 2008

I love shopping online. I hate to go to town shopping so online is a lot easier and a lot less hassel
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Sep 06, 2008

Had exactly what I was looking for, delivery was prompt, great service
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Sep 06, 2008

Overall I was satisfied. I would recommend to others for apparrel purchases.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Sep 05, 2008

In my opinion, it is easier to shop for things on the JC Penney website than it is to shop for things in the actual store. The only thing that is lacking is that you can't actually see (in a hands on way) the item. In this case we ordered drapes from the website and they arrived within just a few days. The order was quick and was exactly what we ordered... More
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Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Sep 05, 2008

Items shown to be available change by date and prices change. sizes supposed to be available sometimes are not. I was looking for shorts in a size 4 and could not access them. Very dissapointing.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Sep 05, 2008

easy to use recommend to friends on a regular basis. The choice for larger sizes is getting better.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 0.0 Customer Support
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by Online Shopper, Sep 05, 2008

Site met expections. Sale items - hard to find the size you want, etc. , but that is probably why the items were on sale to begin with.
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