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J. Crew Report Card & Customer Reviews

Ratings Report Card*

J. Crew J. Crew

Rated by
225,000 customers
since 1998
  • Overall Rating: 8.5Overall Rating
  • Would Shop Here Again: 8.7Would Shop Here Again
  • On Time Delivery: 8.9On Time Delivery
  • Customer Support: 8.6Customer Support

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Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 88% 87% 88%
Neutral 6% 6% 6%
Negative 6% 7% 6%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 3.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Nov 08, 2009

Please put talls/ longs back in stores
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 08, 2009

i love j.crew clothes but wish shipping handling wasnt so expensive. i usually wait for a free shipping offer.
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 08, 2009

I only purchased a gift card for my nephew. He shops there all the time, so since this is his Christmas present, I know he will love it to buy what he wants from the store.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 08, 2009

Please add PayPal as an option for payment and please allow shipping to Singapore!
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 3.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 08, 2009

i was extremely disappointed after ordering a dress a few months ago and it was too big. this time i ordered a size smaller and it was too small. the inconsist sizing is beyond annoying, and expensive.
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Nov 07, 2009

The pants are nice but the color is a bit off what was shown on the website
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, Nov 07, 2009

Color was wrong and items too pricey. Otherwise fine.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 07, 2009

The fastest delivery time by far of any merchant I deal with.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 07, 2009

I love J Crew my whole closet is full of their clothes.LOVE LOVE!!!!!!!!
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Nov 06, 2009

Only really buy items when they are on sale. so keep the sales and promotions coming.
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