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FootSmart Report Card & Customer Reviews

Ratings Report Card*

FootSmart FootSmart

Rated by
150,000 customers
since 2001
  • Overall Rating: 8.2Overall Rating
  • Would Shop Here Again: 8.5Would Shop Here Again
  • On Time Delivery: 8.6On Time Delivery
  • Customer Support: 8.5Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 87% 85% 85%
Neutral 6% 6% 6%
Negative 7% 9% 9%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Sep 03, 2008

I truly love the Softspot shoes and unfortunately I ordered the wrong size (my fault). I need to reorder but can't find the form that came with the shoes. I ordered Softspots (Liana) in size 11M and need 11W the color was brown.
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Sep 03, 2008

I have purchased support stocking from you in the past, several different brands, and have always been satisfied. The select support I purchased was very flimsy, ripped right away(I've worn support hose for about 7 years and have never had them rip at the top until they are about a year old), and they did not fit, which is why I was pulling them up all... More
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Overall Rating: 3.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Sep 03, 2008

I was surprised that these sandals were too narrow. I am an average width and have never had a problem of this type before. Maybe it was an attempt to save leather??? I've ordered other sandals from you before and have been very happy. I wasted 1/2 the price of the sandals on shipping both ways. I'd have to think twice about ordering again.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Sep 03, 2008

On my return, I was a lttle confused about the instructions. I hope I did them right and that the pair of shoes I sent back was received and will be credited to my account.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Sep 03, 2008

One pair of shoes hurt my feet. The other ones were great. I love the Merrell Slides.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Sep 03, 2008

i was so pleased i took the catalog to my dr's office and gave them a copy. They were glad to have the info for their patients.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Sep 03, 2008

The shoes were very stylish. I really liked them. But, unfortunately I have a weird foot and I have a hard time finding shoes that are comfortable to stand in all day. I can not wear high heals, only 2" max. So I thought these would be great. These just did not work for me. Another thing I noticed that was uncomfortable was the lining on the insole... More
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Sep 03, 2008

I haven't heard if my return was received and if I my exchange was processed and am concerned that my return wasn't received.
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Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 5.0 On Time Delivery
Customer Support: 3.0 Customer Support
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by Online Shopper, Sep 03, 2008

Item when ordered was on back order.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Sep 03, 2008

My Mother LOVED the shoes. She is 91, with many foot problems, and had no shoes that were comfortable, until now. Thank you!
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