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Etronics.com Report Card & Customer Reviews

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Etronics.com Etronics.com Not Yet Rated. Why?
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Sep 14, 2009

Great products good price and easy shipping.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 07, 2009

Overall very good. Would have maybe liked a phone # for customer service, but they emailed back pretty quickly.
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Jun 23, 2009

I greatly dislike the inability to actually talk to a rep on the phone. I am greatly displeased at the delay of being informed the product I ordered was out of stock. Also, my cancelled orders continue to show that they have not been cancelled.
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Overall Rating: 2.0 Overall Rating
Would Shop Here Again: 3.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 3.0 Customer Support
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by Online Shopper, Jun 22, 2009

I have not gotten my grill to date
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jun 16, 2009

Shipping tracking listed it as not shipped yet and then I received it the next day. I would have stayed home from work if I knew it was coming.
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 3.0 Customer Support
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by Online Shopper, Mar 30, 2009

I never got timely, accurate status on your web portal about the fulfillment of my purchase. Had to exchange emails multiple times to explain what I needed (just status) and was on the verge of canceling when I recieved an email that it had been shipped.
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1 out of 1 people found this review helpful.

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Overall Rating: 3.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 5.0 On Time Delivery
Customer Support: 3.0 Customer Support
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by Online Shopper, Mar 30, 2009

The item I thought I was purchasing was not the one pictured (color). There was NO tracking item of the shipment. Web site NEVER showed it as being shipped just "allocated" whatever that was supposed to mean. UPDATE website!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Mar 19, 2009

Everything about the purchase was great except the lid of the Weber grill arrived damaged. We called Weber directly & they are sending a new one. We really appreciate yours & Weber's great customer service.
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Overall Rating: 3.0 Overall Rating
Would Shop Here Again: 2.0 Would Shop Here Again
On Time Delivery: 2.0 On Time Delivery
Customer Support: 2.0 Customer Support
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by Online Shopper, Mar 17, 2009

Product did not ship on time. No 800 number,so used so called "live chat", which was not. No response on 1st query so sent a second with a sterner tone and got somebodys attention and finally got product shipped.Product slightly damaged.
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1 out of 1 people found this review helpful.

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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Mar 16, 2009

This is the worst on-line shopping experience I have ever had. Your organization simply turned me over to an automated responder with the same return message.
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