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Dell SMB Report Card & Customer Reviews

Ratings Report Card*

Dell SMB Dell SMB

Rated by
1,000,000 customers
since 2000
  • Overall Rating: 8.6Overall Rating
  • Would Shop Here Again: 8.7Would Shop Here Again
  • On Time Delivery: 8.8On Time Delivery
  • Customer Support: 8.3Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 88% 89% 88%
Neutral 6% 4% 4%
Negative 6% 7% 8%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 4.0 Overall Rating
Would Shop Here Again: 4.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Aug 27, 2008

when I returned a faulty printer, with the power cord and AC adaptor in error, I was forced to purchase them again. The exchange unit didnt not come with it, and i was told it was my fault. NOt at all happy
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4 out of 6 people found this review helpful.

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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 27, 2008

Purchased a computer for my husband, service was great in ordering the computer and was very easy to do over the internet. The only phone call I had to make was the order was not here when it was supose to be. It came 5 days later. But over all Dell has been great with any technical questions we have had. And this was the second computer that we have... More
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1 out of 1 people found this review helpful.

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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 26, 2008

Dell has great products at a great price, fast shipping, very helpful when you call. I had to call about an item and they was fast to help me.
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0 out of 0 people found this review helpful.

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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Aug 26, 2008

Dell on line is an excellent site I have purchased several items from them and have never been disappointed with my purchases. They are the go to site for me when purchasing computer equipment.
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0 out of 0 people found this review helpful.

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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 0.0 Customer Support
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by Online Shopper, Aug 25, 2008

I liked the Dell website because it is easy to use. A few clicks and you are done! On the down side, it took almost one week to get my order...But I must say, the tracking system works great.
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0 out of 2 people found this review helpful.

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Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 4.0 Customer Support
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by Online Shopper, Aug 25, 2008

The options at Dell in my opinion for small business are geared toward what they want you to buy but not what you want to buy. It seems that they make it difficult to customize your on-line order unless you do not mind being steered towards what they want you to purchase.
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1 out of 2 people found this review helpful.

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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 0.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Aug 25, 2008

I have not as yet ordered but have to the site several times and their reputation already preceeds them. Personal reasons why have not yet ordered but will in very near future.
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0 out of 0 people found this review helpful.

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Overall Rating: 2.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 5.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Aug 25, 2008

Billing on order should have been on personal preferred account and not on business account.
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1 out of 3 people found this review helpful.

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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 23, 2008

Product better than expected and came sooner than estimated. Very pleased.
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0 out of 1 people found this review helpful.

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