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Crutchfield Report Card & Customer Reviews

Ratings Report Card*

Crutchfield Crutchfield

Rated by
200,000 customers
since 1996
  • Overall Rating: 9.3Overall Rating
  • Would Shop Here Again: 9.3Would Shop Here Again
  • On Time Delivery: 9.4On Time Delivery
  • Customer Support: 9.2Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 99% 97% 98%
Neutral 1% 2% 1%
Negative — 1% 1%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 06, 2009

Crutchfield is always excellant
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 06, 2009

What more can we ask for? Arrived as state; secure packaging; best price on line.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 05, 2009

I don?t like some policies of the merchant.
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 03, 2009

Crutchfield offers top of the line products at fantastic prices along with a very user friendly and informative website.I would recommend to all those wanting to purchase electronic equipment/entertainment/etc;to check out Crutchfield.Love Crutchfield.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 03, 2009

I am always willing to pay a little more for a quality product in exchange for free shipping.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Nov 03, 2009

I AM VERY PLEASED WITH CRUTCHFIELD. THEY ARE THE BEST!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 02, 2009

I Have been a customer of Bill Crutchfield since about 1978 and have always been very pleased with each and every order. The customer service team have always been the best no matter what help I needed.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Nov 02, 2009

I wasn't pleased how the box looked. It looked like it went through hell. Like every other purchase I made with crutchfield, the item box was inside a shipping box, mine wasn't.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 02, 2009

Issues w/InstallCard's vendors. The first never set an appt. even after 4 calls from me.The second hasn't installed my adapter correctly in 2 tries. It is installed, but still doesn't function. The radio didn't either after the 1st try...
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 02, 2009

I Have bought a couple of stereos from you guys, as always the kit is complete and easy to deal with>
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