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Big Fitness Report Card & Customer Reviews

Ratings Report Card*

Big Fitness Big Fitness

Rated by
2,500 customers
since 2000

  • Overall Rating: 8.5Overall Rating
  • Would Shop Here Again: 8.4Would Shop Here Again
  • On Time Delivery: 8.8On Time Delivery
  • Customer Support: 8.5Customer Support

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Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History
Past
Week
Past
Month
Past 3
Months
Positive 57% 78% 85%
Neutral 4% 4%
Negative 43% 18% 11%
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*Ratings are for the past 90 days only.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, May 14, 2008

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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, May 12, 2008

Big Fitness has terrible customer service and I have no intention of ordering from them again.
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Overall Rating: 3.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 3.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, May 07, 2008

The item I ordered, the knee raiser came in a ripped, battered box, and by some miricale all the parts were there, the box was torn open, large pieces missing,it was scotched taped ogether. The shippers arrived after 6:00 PM, never rang my door bell they placed the box up against my garage door and took off. They were probably afraid I would not accept... More
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, May 06, 2008

BIG FITNESS WAS ACTUALLY GREAT ...I AM MISSING A PART AND STAMINA IS THE ONE THAT IS NOT VERY RESPONSIVE. I FINALLY RECEIVED AN E-MAIL WHERE I HAVE TO LOOK UP THE PART NUMBER AND TELL THEM WHICH ONE IS MISSING, THAT'S OK, BUT THE E-MAIL HAD NO OTHER INFO, AS TO WHO I WAS DEALING WITH OR HOW SOON THE PART WOULD COME????
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, May 02, 2008

Fast, efficient, on time. Very satisfied!!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Apr 21, 2008

very helpful
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Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 5.0 On Time Delivery
Customer Support: 4.0 Customer Support
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by Online Shopper, Apr 20, 2008

I have ordered from your company before with smooth results; however this was the first time that I used my credit line for an order process, and my order information reflected my previous addess that created an issue. The order process was further complicated by the fact that the customer service representative's email account routed my replies to her... More
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Apr 20, 2008

Great equipment at good prices. Thanks.
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Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Apr 14, 2008

I received the Xodus 45 degree hyperextension in an opened box with several parts attached to shipping tape. It was also missing two important parts. I called the company directly which was not sure of the exact parts (even though I gave them the specific part numbers). They shipped the parts and one of them is incorrect.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Apr 12, 2008

This survey is taking five times longer to fill out than ordering the stopwatch, keep up the good work.
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Top Selling Products from Big Fitness

Ab Crunch Machine

This item is out of stock. Please call for availability. SHIPPING INCLUDED The Big Ab Crunch Machine is one of the most popular home ab crunch machines on the market. It is the perfect new machine for anyone working to achieve powerful, tight abdominal

$279.99

Ab Bench / Back Extension Combo

SHIPPING INCLUDEDThe Back Extension and Ab Machine was devised for developing two of the most important, yet often overlooked muscle groups in the body: the lower back and abdominal muscles. Help reduce injuries, reduce lower back pain, and finally

$214.99

CAP Doorway Chin-Up / Pull-Up Bar

SHIPPING INCLUDED By using your body weight as resistance, this Chin-Up Bar is designed to build strength and definition in the upper body. End caps are secured with screws to the inside of the doorway. Fully Adjustable: Will Fit Doors From 26 1/2" To

$19.99

Stamina InMotion® II Treadmill

SHIPPING INCLUDED The treadmill is the most popular and one of the most used of all indoor aerobic fitness equipment. The Stamina® INMotion II manual treadmill is an easy, affordable way to get a great cardiovascular workout at home regardless of the

$199.99

Bowflex® SelectTech? 552 Dumbbells

SHIPPING INCLUDED Bowflex® SelectTech? 552 Dumbbells combine 15 sets of weights into one. They're an amazing strength training solution that gives you dramatic results and saves you tons of workout space. Bowflex® SelectTech? 552 Dumbbells are so

$398.99

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