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Big Fitness Report Card & Customer Reviews

Ratings Report Card*

Big Fitness Big Fitness

Rated by
5,000 customers
since 2000
  • Overall Rating: 8.7Overall Rating
  • Would Shop Here Again: 8.7Would Shop Here Again
  • On Time Delivery: 8.7On Time Delivery
  • Customer Support: 8.9Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 50% 91% 88%
Neutral — — 8%
Negative 50% 9% 4%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 2.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Nov 03, 2009

Overcharge my account and still waiting to receive full order.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 31, 2009

EXCELLENT PRICE ON BENCH. I HAVE NOT INSPECTED IT AS I JUST RECIEVED IT TODAY.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Oct 20, 2009

The instructions weren't all that clear. I also had to file down the arm for the front of the machine . . . the hole for the screw also put a burr into the arm. I filed it off . . . then it fit fine.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Sep 26, 2009

great product
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Sep 20, 2009

I didn't get a receipt for the three dvd's just the vhs, which came first. That was frustrating for me because I need to turn it in to ge reimbursed. I would love a receipt for all three. An email confirmation is not good enough for my employer.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Sep 14, 2009

The clamps were just what we needed. They arrived quickly and were put to use right away.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Aug 06, 2009

Great product selection. Similar product at my local sports store was 40% more expensive.
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Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 4.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 29, 2009

It would be better to have an actual tracking information instead of just, '4-7 days'. Also, I left a mobile number so I could be contacted to schedule the drop off date but the people never called before they delivered the product.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 25, 2009

the bearing track and black shield are assembled b4 shipping. They r n 3 bxs.The weight of the track dents up both ends of the shield during shipping. If I could get a new shield and if u snd return shp 4 dmg item,that would work.
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 16, 2009

I bought I watch, and it does not work, so I will need to call them, and then probably then go through the hassle of going to the post office to return it. The opposite of the convenience one expects from shopping online.
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