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BeverageFactory.com Report Card & Customer Reviews

Ratings Report Card*

BeverageFactory.com BeverageFactory.com

Rated by
5,000 customers
since 2003

  • Overall Rating: 8.6Overall Rating
  • Would Shop Here Again: 8.9Would Shop Here Again
  • On Time Delivery: 8.4On Time Delivery
  • Customer Support: 8.6Customer Support

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Overall Rating
History
Past
Week
Past
Month
Past 3
Months
Positive 90% 91% 92%
Neutral 2%
Negative 10% 9% 6%
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*Ratings are for the past 90 days only.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Nov 01, 2009

My experience with BeverageFactory was definately positive. I was very pleased with the quality and price of my purchase. I would like to see them offer delivery times after regular work hours; even until 5:00 pm instead of just until 4:00.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 28, 2009

I was very pleased with my Beverage-Factory transaction. The products came very quickly and were exactly what I expected. The price was great.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 5.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Oct 19, 2009

Took a lot longer to ship then it should have. It ended up being about two weeks to get my order. A little disappointed there, but overall good order.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 03, 2009

I have been looking for this product for a long time and finally goggled it.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 02, 2009

The lady who set up the delivery was very snippy and unfriendly. I would have thought the delivery people would have unpacked the item and taken the rubbish (boxes) with them. I was left to unpack and dispose of the packaging myself.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Sep 28, 2009

I was very satisfied with the stainless steel insulated beverage carafes that I purchased from the Beverage Factory. In fact, I was so satisfied that I plan to order some more.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Sep 27, 2009

The unit we purchased must have fallen during shipment. The bottom back corner was damaged. Because it won't affect the performance of the unit and because I don't want to deal with the hassle of trying to return it, we will keep this unit.
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Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Sep 26, 2009

Took 2 weeks to ship "in-stock" item. Took a week to arrive once shipped. Fed-Ex left package outside in rain with no delivery notification.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 5.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Sep 18, 2009

Took quite a while to receive my item when I was told 4 business days over the phone. Realistically took twice that amount of time from the day I called to order the item.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Sep 14, 2009

good site, easy to use
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