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BestBuy.com Report Card & Customer Reviews

Ratings Report Card*

BestBuy.com BestBuy.com

Rated by
1,000,000 customers
since 2001
  • Overall Rating: 8.6Overall Rating
  • Would Shop Here Again: 8.6Would Shop Here Again
  • On Time Delivery: 8.7On Time Delivery
  • Customer Support: 8.4Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 91% 89% 89%
Neutral 3% 4% 4%
Negative 6% 7% 7%
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*Ratings are for the past 90 days only.
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Overall Rating: 0.0 Overall Rating
Would Shop Here Again: 0.0 Would Shop Here Again
On Time Delivery: 0.0 On Time Delivery
Customer Support: 0.0 Customer Support
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by Online Shopper, Sep 06, 2008

I could not order what I wanted from online so had to go into the store to get the items I needed.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Sep 05, 2008

I have ordered from here many times in the past and will continue to do so in the future. Everytime I have ordered form them it has been exactly what I wanted and the items have been in perfect shape and true to what I ordered
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Sep 05, 2008

I used both online and in person shooping at this store. On two occasions it was difficult to locate a person who was knowledgeable about the hdtv's. When I did, the sales rep was quite helpful and knew what I was seeking.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Sep 05, 2008

Easy to find the products I was looking for. Detailed ratings for video games, which makes purchasing video games safe. Easy to use website.
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, Sep 05, 2008

The experience was what you have come to expect. OK this site is beginning to bother me. I've completed the survey as asked and yet I get an error message!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Sep 05, 2008

AS A WHOLE MOST PRODUSTS WHWE WHER I LOOKED FOR THEM PRICES OK!
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 7.0 Customer Support
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by Online Shopper, Sep 05, 2008

We ordered online and were happy with our order. When we tried to find out information on an upcoming sale in regards to our order, we were told we could not receive the discount even though the sale was less than 5 days away. It just seemed to be bad customer service.
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, Sep 04, 2008

Finding minor items onthe website is a chore, and when you do there is very little technical information available to help you make an informed decision.Customer support does not seem to be able to do anything other than read the website to you. Big help. Once you have selected your item, the process is a cinch. The website is fast and clear.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Sep 04, 2008

Great store. I have never had any trouble with this retailer. I go out of my way to by from them. Low prices, rewards program, and the availibilty of products keeps me coming back every time.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 0.0 Customer Support
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by Online Shopper, Sep 04, 2008

very easy too navigate. easy shooping. product description good, detailed shipping.
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