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Ann Taylor Report Card & Customer Reviews

Ratings Report Card*

Ann Taylor Ann Taylor

Rated by
50,000 customers
since 2005
  • Overall Rating: 8.6Overall Rating
  • Would Shop Here Again: 8.9Would Shop Here Again
  • On Time Delivery: 9.0On Time Delivery
  • Customer Support: 8.8Customer Support

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Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 88% 89% 90%
Neutral 4% 4% 4%
Negative 8% 7% 6%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Oct 06, 2008

on hold too long to speak with customer service rep... need more of a selection for petites and should carry size 14 petiee in stores so i can try on...short hills nj store didn't have any size 14 petite jacket in the store...i preferred buying in the store so i can try on but they tell me i have to order that size online.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 06, 2008

I have worn Ann Taylor cloths for many many years, I love the quality and style of their cloths
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Overall Rating: 2.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 06, 2008

The shoes did not look anything like the photo.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 06, 2008

When I saw the dress I eventually ordered on the internet, I fell in love with it. Now, we all know that sometimes things don't look as good, or fit as good, in person as they do on the screen/hanger. This dress did not fall into that category. It is a wonderful dress, timeless and perfect for work. I love it...and, it fits great! A classic style from... More
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, Oct 06, 2008

The issue was resolved by the local store. The customer service at this store was excellent, but I cann't say the same via Internet. I would never used that service again.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 06, 2008

Please make more items that are NOT just dry clean only. That's my only wish. I love your clothes but I hate not being able to wash them myself. - thanks
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Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Oct 06, 2008

It would be nice if shipping was paid on return shipping.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 06, 2008

I hate these surveys....everyone seems to be doing them lately. I find them time comsuming and a nusiance!
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Oct 06, 2008

I have not receive the item at all yet.....??????????????
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Oct 06, 2008

Merchandise received in a timely fashion. -
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