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VetAmerica Report Card & Customer Reviews

Ratings Report Card

VetAmerica

Rated by
10,000 customers
  • Overall Rating: 8.7Overall Rating
  • Would Shop Here Again: 8.8Would Shop Here Again
  • On Time Delivery: 8.5On Time Delivery
  • Customer Support: 8.2Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 100% 75% 85%
Neutral - 4% 8%
Negative - 21% 7%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Kevin, Nov 20, 2009

I was pleasantly surprised to find your website. VetAmerica had the product I was looking for and the price was good. It will be the first place I look in the future for products for my dog.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 8  On time delivery
Customer Support: null  Customer Support
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by Pet Mom, Nov 19, 2009

VetAmerica offers very competitive prices on the items I purchased and I very much appreciate their reasonable flat rate shipping charge.
Overall Rating: 1  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 5  Customer Support
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by Jackie, Nov 19, 2009

The internet order indicated inventory. I called because I never received my shipment and I was told that the order and charge was cancelled because it was a discontinued item. I were never contacted and advised that my order was cancelled.
Overall Rating: null  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: null  On time delivery
Customer Support: null  Customer Support
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by Mountain Kitty, Nov 16, 2009

I live a rural area where the food is not available within a 100-mile radius. Ordering Royal Canin product, it takes several weeks for delivery, without tracking or shipping information. Item is shown as "in stock", what gives?
Overall Rating: 1  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 1  Customer Support
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by Never Use Again, Nov 14, 2009

Placed order 10-26-09, order of 7 items was held to wait for 1 item. I wasn't told of the delay, but did get 2 e-mail eval. requests. 11-10-09 told order minus 1 item would be sent on 11-11-09. Website: 1 item was sent 11-13-09. What about other...
Overall Rating: 5  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: null  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Nov 11, 2009

The only issue with the purchase was the long delay before it was shipped from the warehouse when the item was in stock. It was a length of time from time order placed until shipped.
Overall Rating: 5  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 3  On time delivery
Customer Support: null  Customer Support
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by Tessie, Nov 10, 2009

Was charged customs and duty COD for this order. I make the same product purchase annually and this was the first time I was charge COD
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Nov 6, 2009

I've made purchases from VetAmerica several times and I'm always happy with their product and service.
Overall Rating: 5  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 3  Customer Support
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by Online Shopper, Nov 6, 2009

Every time I called, there was an immediate disconnection or I was put on hold for a long period of time. I left messages (as instructed) and never received a call back. Very disappointed with customer service.
Overall Rating: null  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 8  On time delivery
Customer Support: null  Customer Support
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by annelsg, Nov 5, 2009

Some of my items were out of stock, but I was notified by email.
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