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Rugs Direct Report Card & Customer Reviews

Ratings Report Card

Rugs Direct

Rated by
10,000 customers
  • Overall Rating: 8.7Overall Rating
  • Would Shop Here Again: 8.7Would Shop Here Again
  • On Time Delivery: 8.7On Time Delivery
  • Customer Support: 8.6Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 96% 89% 88%
Neutral - 4% 5%
Negative 4% 7% 6%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 5  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 3  On time delivery
Customer Support: 8  Customer Support
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by Online Shopper, Nov 19, 2009

item was on backorder but the rep didn't have availability on line, had to keep calling the warehouse
Overall Rating: null  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: null  On time delivery
Customer Support: 5  Customer Support
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by Online Shopper, Nov 18, 2009

The rugs I ordered were instock and waited over two week for warehouse to ship, the items had not shipped after two week and I was told they would ship on November 20, 2009, so I cancalled the order because they just kept leading me on
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Joanie, Nov 17, 2009

I am very happy with the rugs I have purchased in the last couple of years from Rugs Direct and I will continue using them in the future, Joan Ryan
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Nov 17, 2009

The rug I ordered went on sale for 15% off two days after I placed the order. Had I known it would be going on sale, I would have waited the two extra days to order.
Overall Rating: 8  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by waterbaby48, Nov 16, 2009

Very satisfied with the online ordering processs, the quick delivery and quality of rugs. The only disappointment was the colors of the rugs were really off from those displayed online. Fortunately, we still liked the colors enough to keep the rugs.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Trixi, Nov 16, 2009

This was my second rug purchase and I'm looking forward to my third!
Overall Rating: 7  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by pepper, Nov 14, 2009

I liked it-but wish more rugs were available in that shade of purple its a difficult shade to find-other styles would be nice too
Overall Rating: 8  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 8  Customer Support
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by franny, Nov 13, 2009

the rug is just the right color I am very please with it,the quality is excellent
Overall Rating: 10  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Carolyn, Nov 12, 2009

The selection: phenomenal. Returns: simple. Customer service: courteous and helpful. Two criticisms. Some items did not look quite the same in person as on-lin. And it is very expensive to ship rugs back.
Overall Rating: null  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: null  On time delivery
Customer Support: 6  Customer Support
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by dfsquilts, Nov 12, 2009

I love the rug I ordered. It's always scary not knowing what the quality will be but I am very happy with the rug.
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