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TGW.com - The Golf Warehouse Report Card & Customer Reviews

Ratings Report Card

TGW.com - The Golf Warehouse

Rated by
25,000 customers
  • Overall Rating: 8.7Overall Rating
  • Would Shop Here Again: 8.8Would Shop Here Again
  • On Time Delivery: 8.9On Time Delivery
  • Customer Support: 8.6Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 86% 87% 90%
Neutral 1% 2% 3%
Negative 13% 11% 7%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 3  Overall Rating
Would shop here again: 4  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 3  Customer Support
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by Online Shopper, May 19, 2012

You sent me two orders instead of one
Overall Rating: 4  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 6  On time delivery
Customer Support: 8  Customer Support
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by oldbob, May 19, 2012

Product was delivered without one component. Contacted customer service the next morning (a Saturday). Recontacted CS on Monday and was advised problem was escalated to Warranty. Two weeks later, have not been contacted by TGW to advise what...
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 1  On time delivery
Customer Support: null  Customer Support
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by Dave, May 19, 2012

I placed my order Monday evening and paid extra for 2 day delivery. Order was not received until Friday. I would think that the delivery charge should be added as a credit on my account.
Overall Rating: 3  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 4  Customer Support
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by Online Shopper, May 19, 2012

I an still waiting for my products.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by bigg dogg, May 19, 2012

Very please
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by dfsmetsfan, May 19, 2012

I'm thrilled with both purchases.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by gmt, May 19, 2012

Very dependable. Extreme fast delivery. No surprises, no hidden costs.
Overall Rating: 9  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 8  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, May 19, 2012

NICE SHIRT
Overall Rating: 1  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 6  Customer Support
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by Online Shopper, May 19, 2012

I expected a SWEATER (Knit Advertised) like earlier purchases, not a "tech" product that's GARBAGE...
Overall Rating: 1  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 1  Customer Support
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by Ed, May 19, 2012

Told item wqas shipped, then told back ordered, credit charged before item was acyually shipped, aftre item was finally shipped tracking indicated a delivery date which was then changed due "late train". Feel I was lied to originall. Do not...
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