Home > Faucet.com

Faucet.com Report Card & Customer Reviews

Ratings Report Card

Faucet.com

Rated by
10,000 customers
  • Overall Rating: 9.0Overall Rating
  • Would Shop Here Again: 9.1Would Shop Here Again
  • On Time Delivery: 9.2On Time Delivery
  • Customer Support: 8.9Customer Support

Customer Certified
Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 93% 90% 94%
Neutral 7% 3% 2%
Negative - 7% 4%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 8  Customer Support
Read full review

by TimberII, Dec 2, 2009

Excellent selection of items, website easy to use and easy to trace selections. The availability of a person to answer questions was perfect and their ability to track my proposed order and my actual order is a very useful capability. TimberII
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
Read full review

by Snyder, Dec 1, 2009

Was not informed that the sink being shipped by conway needed a signature, UPS just dropped the faucet off. I had to contact conway and then they had me fax a signature to them for a second delivery.
Overall Rating: 6  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 6  On time delivery
Customer Support: 8  Customer Support
Read full review

by scjohn, Nov 30, 2009

My address was not properly put on the UPS shipping lable and the package was delivered to the UPS Store and not my house. By the time I found this out the store was closed and had to wait until the UPS Store opened two days later.
Overall Rating: 2  Overall Rating
Would shop here again: 6  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 9  Customer Support
Read full review

by Online Shopper, Nov 24, 2009

I have received replacement order on a next day shipment which I greatly appreciate, but I need to know the next step in order to return original order which was less than half there. Second order was complete.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
Read full review

by Mike, Nov 23, 2009

Thanks
Overall Rating: 5  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
Read full review

by Online Shopper, Nov 23, 2009

Everything was recieved eventually...The original item was mis labled causing us to recieve the incorrect item...We still need to return the original.
Overall Rating: 8  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 7  On time delivery
Customer Support: 7  Customer Support
Read full review

by Spanky, Nov 17, 2009

I was very happy with the customer service, they were very knowledgable and helpful. Products arrived in time and in great shape
Overall Rating: 4  Overall Rating
Would shop here again: 4  Would shop here again
On time delivery: 5  On time delivery
Customer Support: 3  Customer Support
Read full review

by Deb in Seattle, Nov 11, 2009

I tried to cancel my order the day after I placed it, before I was sent any shipping notification. However, their shipping notices lag far behind the actual shipping. I was told that I will now have to pay a restocking fee in addition to return...
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 9  Customer Support
Read full review

by Poyd, Nov 10, 2009

Wonderful experience with faucet.com. Shipment came quickly, and prices were very good.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
Read full review

by Kentucky Girl, Nov 10, 2009

I was well pleased with the on time response and quality of the faucet that we purchased. I was extremely satisfied with the ease of the website and the products offered.
  1   |   2   |   3   |   4   | …

 
 
Shop for