Faucet.com Report Card & Customer Reviews

Ratings Report Card

Faucet.com

Rated by
10,000 customers

  • Overall Rating: 9.0Overall Rating
  • Would Shop Here Again: 9.1Would Shop Here Again
  • On Time Delivery: 9.2On Time Delivery
  • Customer Support: 8.9Customer Support

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Overall Rating
History
Past
Week
Past
Month
Past 3
Months
Positive 93% 90% 94%
Neutral 7% 3% 2%
Negative - 7% 4%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 8  Customer Support
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by TimberII, Dec 2, 2009

Excellent selection of items, website easy to use and easy to trace selections. The availability of a person to answer questions was perfect and their ability to track my proposed order and my actual order is a very useful capability. TimberII
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Snyder, Dec 1, 2009

Was not informed that the sink being shipped by conway needed a signature, UPS just dropped the faucet off. I had to contact conway and then they had me fax a signature to them for a second delivery.
Overall Rating: 6  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 6  On time delivery
Customer Support: 8  Customer Support
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by scjohn, Nov 30, 2009

My address was not properly put on the UPS shipping lable and the package was delivered to the UPS Store and not my house. By the time I found this out the store was closed and had to wait until the UPS Store opened two days later.
Overall Rating: 2  Overall Rating
Would shop here again: 6  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 9  Customer Support
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by Online Shopper, Nov 24, 2009

I have received replacement order on a next day shipment which I greatly appreciate, but I need to know the next step in order to return original order which was less than half there. Second order was complete.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Mike, Nov 23, 2009

Thanks
Overall Rating: 5  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Nov 23, 2009

Everything was recieved eventually...The original item was mis labled causing us to recieve the incorrect item...We still need to return the original.
Overall Rating: 8  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 7  On time delivery
Customer Support: 7  Customer Support
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by Spanky, Nov 17, 2009

I was very happy with the customer service, they were very knowledgable and helpful. Products arrived in time and in great shape
Overall Rating: 4  Overall Rating
Would shop here again: 4  Would shop here again
On time delivery: 5  On time delivery
Customer Support: 3  Customer Support
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by Deb in Seattle, Nov 11, 2009

I tried to cancel my order the day after I placed it, before I was sent any shipping notification. However, their shipping notices lag far behind the actual shipping. I was told that I will now have to pay a restocking fee in addition to return...
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 9  Customer Support
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by Poyd, Nov 10, 2009

Wonderful experience with faucet.com. Shipment came quickly, and prices were very good.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Kentucky Girl, Nov 10, 2009

I was well pleased with the on time response and quality of the faucet that we purchased. I was extremely satisfied with the ease of the website and the products offered.
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