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Vitasprings.com Report Card & Customer Reviews

Ratings Report Card

Vitasprings.com

Rated by
2,500 customers
  • Overall Rating: 7.6Overall Rating
  • Would Shop Here Again: 7.8Would Shop Here Again
  • On Time Delivery: 7.4On Time Delivery
  • Customer Support: 7.2Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 100% 72% 75%
Neutral - 4% 6%
Negative - 24% 18%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Pauline, Nov 11, 2009

Thanks of the shipping arrangement.
Overall Rating: 2  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 3  Customer Support
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by Online Shopper, Nov 9, 2009

After the order was placed, Vitasprings.com called to extract additional shipping charges. I agreed to the additional charges. Then on 11/6 I received noticed that the item was "out of stock".
Overall Rating: 7  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 3  On time delivery
Customer Support: 3  Customer Support
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by franca, Nov 8, 2009

h& s should be less for orders over $ 50.00
Overall Rating: 1  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 1  Customer Support
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by unhappy w/ vitasprings, Nov 8, 2009

took over 1 month to get my order. company did not contact me was told more than once order had shipped but not provided tracking info. One excuse after another and no offer of compensation
Overall Rating: 2  Overall Rating
Would shop here again: 2  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 2  Customer Support
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by Ron, Nov 6, 2009

WHy do you take orders for things you dont have in stock?
Overall Rating: 6  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 7  On time delivery
Customer Support: null  Customer Support
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by Cat, Nov 6, 2009

Your delivery was earlier than expected...nice surprise. Unfortunately one of the items was not available that showed as available on website, so was a bit disappointed with that. Offering an alternative to a N/A product would be nice feature.
Overall Rating: 5  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 8  Customer Support
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by alpha, Nov 4, 2009

The shipping fee is not correct calculated by web.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by catgirl14, Nov 3, 2009

Good site, no problems. I am very satisfied with my order.
Overall Rating: 10  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 8  Customer Support
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by Online Shopper, Oct 21, 2009

Good service
Overall Rating: 4  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 8  Customer Support
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by Bobomar, Oct 20, 2009

Your shipping rates are very high, I paid for 12 bottles of the same size of your supplement for only 16.54$, as shipping fee from US to Istanbul/Turkey. Your shipping fee was 10.00$ for one bottle!!! This is not fair!
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