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Home Decorators Collection Report Card & Customer Reviews

Ratings Report Card

Home Decorators Collection

Rated by
2,500 customers
  • Overall Rating: 8.8Overall Rating
  • Would Shop Here Again: 8.6Would Shop Here Again
  • On Time Delivery: 9.1On Time Delivery
  • Customer Support: 8.4Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 100% 97% 92%
Neutral - - 1%
Negative - 3% 7%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Leroy, Nov 18, 2009

This was the BEST service and customer help I have any where. Keep up the good work! Judy
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by lajgriffin, Nov 14, 2009

Really fast shipping, excellent customer support and I Love my porch swing!!!!
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 6  On time delivery
Customer Support: 10  Customer Support
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by Susie, Nov 8, 2009

I love the colors and texture. Because of the great texture in the rug it will probably lose some fibers for a while. Nonetheless it is a focal point in my new great room.
Overall Rating: 9  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: null  On time delivery
Customer Support: null  Customer Support
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by canada, Nov 5, 2009

I was not informed that I would recive a ltter from FedEx that I would have to pay duty on my orfer
Overall Rating: 10  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by simon, Nov 4, 2009

This rug was perfect, even better than the picture. Loved the shape and the backing keeping the rug in place. Received quickly.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Shopperbee, Nov 2, 2009

I have purchased several times from Home Decorators. I live in Hawaii but the shipping rates seem fairly reasonable compared to other online stores. Home Decorators always has quality products; represented accurately in the product descriptions.
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 7  Customer Support
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by legalbeagle, Oct 31, 2009

the items delivered came earlier than I expected AND are of excellent quality. I only the other item ordered had been available as expected..
Overall Rating: null  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 2  Customer Support
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by Online Shopper, Oct 26, 2009

I did NOT receive anything!
Overall Rating: 7  Overall Rating
Would shop here again: 6  Would shop here again
On time delivery: 7  On time delivery
Customer Support: 2  Customer Support
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by Online Shopper, Oct 22, 2009

I was told the item was backordered and would not ship for several weeks, then it arrived the next day. It is a time-sensitive gift, so I was happy it arrived. I did not need the aggravation of being told it would arrive too late.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Suzy of Illinois, Oct 18, 2009

Not only did my purchase arrive on time, it was several days early! I'm very happy with our stools. Home Decorators was the only entity that had stools I would consider buying.
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