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Rooms To Go Report Card & Customer Reviews

Ratings Report Card

Rooms To Go

Rated by
1,000 customers
  • Overall Rating: 8.2Overall Rating
  • Would Shop Here Again: 8.2Would Shop Here Again
  • On Time Delivery: 8.7On Time Delivery
  • Customer Support: 8.1Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 91% 81% 85%
Neutral 9% 7% 4%
Negative - 12% 12%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 7  Customer Support
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by Online Shopper, May 24, 2012

Delivery team were friendly helpful and efficient.
Overall Rating: 6  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 8  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, May 23, 2012

I purchased a gift card. I would have liked to mail it directly to the person I purchased the gift card for. I now have to mail it to the person I purchased it for. This method is too time consuming.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, May 19, 2012

One of my dresser drawer do not open and I was told someone will come and fix it and I have not yet been contacted.
Overall Rating: null  Overall Rating
Would shop here again: 6  Would shop here again
On time delivery: 2  On time delivery
Customer Support: 9  Customer Support
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by Online Shopper, May 19, 2012

be more precise on delivery time. When you are paying out 5000.00 you do not want to hear sometime between 12 and 5. Customers have things to do also.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 8  Customer Support
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by Online Shopper, May 18, 2012

Purchase process and and online services and time of delivery were great. A couple of the pieces were damamged and have to be returned. The driver assured us the parts would be returned and the damaged part would be picked up. We also contacted...
Overall Rating: 10  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Paul, May 18, 2012

I went to buy a chair at the MB store only to find out I couldn't take it with me and had to pay $50 to have it delivered. I didn't purchase it based on that reason. I understand in store stock costs money. The most successful furniture business in...
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by mp, May 17, 2012

easiest purchase i've ever made.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by doreen1562, May 17, 2012

Great customer service, love the interest free specials
Overall Rating: 6  Overall Rating
Would shop here again: 6  Would shop here again
On time delivery: 6  On time delivery
Customer Support: 5  Customer Support
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by Alex, May 16, 2012

I was not happy with the set-up and delivery they scratched my furniture and it is missing a screw I dont believe that paying the setup and delivery was at all something I agree with may be if they were more professional
Overall Rating: 2  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 5  On time delivery
Customer Support: 2  Customer Support
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by ljtexas, May 16, 2012

First of all, the invoice I printed said someone would contact me on Thursday to verify the delivery date. I received no call and had to contact Rooms to Go. Secondly I believe 9-10 days is outrageous to wait for delivery of a couch.
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