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HomeCenter.com Report Card & Customer Reviews

Ratings Report Card

HomeCenter.com

Rated by
2,500 customers
  • Overall Rating: 4.3Overall Rating
  • Would Shop Here Again: 4.6Would Shop Here Again
  • On Time Delivery: 4.1On Time Delivery
  • Customer Support: 4.8Customer Support
Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive - - 25%
Neutral - - 8%
Negative 100% 100% 67%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 1  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: null  On time delivery
Customer Support: 2  Customer Support
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by markdoc, May 22, 2012

Everything took longer than it should have. It took days to get order information, that at other sites takes hours. I emailed Homecenter to get information about my order & it took3 days to get a form letter with no info. It took almost a week for...
Overall Rating: 2  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 1  Customer Support
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by Rona, May 16, 2012

It's funny to get this survey when my order is still in limbo. I placed and order for a bathtub (expensive item with a large shipping fee attached!) on 5/10/12 and it is 5/16/12 and I have no idea what the status of my order is. HomeCenter's...
Overall Rating: null  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: null  On time delivery
Customer Support: 2  Customer Support
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by Online Shopper, May 7, 2012

After purchasing a Speakman Commander Series Shower Model Number SC-1220-AF for the advertised price of $139.10, I was contacted by a representative from Homecenter and was told that the price on their website was incorrect and the best actual price...
Overall Rating: 1  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 1  Customer Support
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by Online Shopper, Apr 6, 2012

I have not received the order. Thus survey was in my Spam so I am just filling it out.
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 7  On time delivery
Customer Support: 7  Customer Support
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by Online Shopper, Apr 3, 2012

I dont like that you dont provide a telephone number for calling customer support
Overall Rating: 5  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 3  On time delivery
Customer Support: 7  Customer Support
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by beginningnow, Mar 24, 2012

I ordered a product that was "in stock" it took several days for them to even ship it. I think 10 days is too long to wait.
Overall Rating: 5  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Mar 18, 2012

First 3 orders were fine. This time, the item was sent to the wrong address. I contacted HomeCenter.com after two weeks and they acknowledged their error. A rep called me and sent an e-mail stating that the package was located and would be...
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by hatorihanso, Mar 18, 2012

Homecenter.com offers great prices and if you know exactly what you want you can get a great deal. They make their money on fees for returned items so if you aren't positive about an item, make sure you consider the fees for returning it. Otherwise...
Overall Rating: 6  Overall Rating
Would shop here again: 4  Would shop here again
On time delivery: 2  On time delivery
Customer Support: 5  Customer Support
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by Mike, Mar 13, 2012

Images on site do not completly reflect actual product. Major issues wa scheduling delivery via phone and they never showed up, had to reschedule again costing me another half day of missed work. Online tracking system is flawed. It stated that on...
Overall Rating: 3  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 2  Customer Support
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by Online Shopper, Mar 2, 2012

4 business days after I ordered my kitchen sink, I was CONTACTED and then informed that the order had JUST ENTERED THE SHIPPING PROCESS and that it would BEGIN SHIPPING IN 1-2 DAYS. I was expecting to RECEIVE it the day I was contacted, not to be...
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