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macys.com Report Card & Customer Reviews

Ratings Report Card

macys.com

Rated by
300,000 customers
  • Overall Rating: 8.4Overall Rating
  • Would Shop Here Again: 8.4Would Shop Here Again
  • On Time Delivery: 8.5On Time Delivery
  • Customer Support: 8.3Customer Support
Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive - 89% 89%
Neutral - 4% 4%
Negative - 7% 7%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 9  Customer Support
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by Online Shopper, Apr 24, 2012

all good
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 7  On time delivery
Customer Support: 10  Customer Support
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by Mares, Apr 24, 2012

Macys is my favorite place to shop. I usually find what I want.
Overall Rating: 9  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: null  On time delivery
Customer Support: null  Customer Support
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by PlymouthRock, Apr 24, 2012

I purchased in the store, not on line.
Overall Rating: 6  Overall Rating
Would shop here again: 6  Would shop here again
On time delivery: 3  On time delivery
Customer Support: 5  Customer Support
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by rkay48, Apr 24, 2012

Delivered product was very different that product in the store (chair).
Overall Rating: 8  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 7  Customer Support
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by Cindy M, Apr 24, 2012

Found the perfect dress I wanted! Very reasonably priced!
Overall Rating: 10  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: null  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Apr 24, 2012

items purchase in store.
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: null  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Apr 24, 2012

purchase made in store, not online
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
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by BchBunny, Apr 24, 2012

consistently provides high quality, stylish, current items I have come to depend on and have stopped shopping other retailers as they are not as reliable as Macy's
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Acee, Apr 24, 2012

Being new to Macy's, I was really impressed with the quality and prices, of which I thought were out of my league. Am very satisfied with the item I've purchased!
Overall Rating: 3  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 8  Customer Support
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by mdiaz, Apr 24, 2012

the shipping charges to Chile are to expensive, not like JCPenney, that is cheaper than Macys
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