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Smooth Fitness Report Card & Customer Reviews

Ratings Report Card

Smooth Fitness

Rated by
5,000 customers
  • Overall Rating: 8.1Overall Rating
  • Would Shop Here Again: 8.0Would Shop Here Again
  • On Time Delivery: 7.8On Time Delivery
  • Customer Support: 7.6Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 83% 77% 82%
Neutral 6% 7% 7%
Negative 11% 17% 11%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: null  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: null  On time delivery
Customer Support: 1  Customer Support
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by Jake, Nov 24, 2009

The freight company refused to accept the treadmill for delivery because of the condition of the box. I found this to be a very bad omen. I think Smooth Fitness was trying to sell off returned or abused equipment.
Overall Rating: 9  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 10  Customer Support
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by VodkaTonicVol, Nov 24, 2009

Assembly instructions were awful. They were confusing, incomplete, and contained poor grammer. Whoever wrote the instructions obviously doesn't speak English as a primary language.
Overall Rating: 4  Overall Rating
Would shop here again: 4  Would shop here again
On time delivery: 1  On time delivery
Customer Support: 1  Customer Support
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by Lonniejs, Nov 23, 2009

Shipping is way to slow. Took 3 weeks. All items were not there either. The free mat pad did not show up.
Overall Rating: 1  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: null  On time delivery
Customer Support: null  Customer Support
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by t bone, Nov 23, 2009

product useless for my treadmill because side rails of my treadmill overlap the sides of the running belt. therefore, the piece -o -crap oil applicating wand is basically useless, as i cant pull the belt up and get the wand through.
Overall Rating: 10  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
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by 509arefs, Nov 21, 2009

Some of these questions are asked too soon. I need to assemble and try the treadmill first before I can comment on it. It would be best if you limited your survey to just include the purchase phase.
Overall Rating: 1  Overall Rating
Would shop here again: 3  Would shop here again
On time delivery: 7  On time delivery
Customer Support: 2  Customer Support
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by Online Shopper, Nov 18, 2009

My credit card was double charged. The product finally arrived today (11/18/2009) but it was defective and could not be assembled by the "white glove" team. The promo-ordered mat that was ordered did not arrive at all. Now all I have is a mess.
Overall Rating: 9  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
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by Sunny, Nov 14, 2009

Assembly would be greatly simplified if there was a better way to guide the screws into their holes
Overall Rating: 1  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 3  On time delivery
Customer Support: 1  Customer Support
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by customer, Nov 12, 2009

To deliver a damaged products to a customer and refused to take it back will have an extremely bad impact to smoothfitness business
Overall Rating: 2  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 7  On time delivery
Customer Support: 1  Customer Support
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by runner, Nov 12, 2009

The deliver of my treadmill was unsatisfactory and I did not receive the equipment mat that I ordered.
Overall Rating: 9  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 10  Customer Support
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by Kolacka, Nov 12, 2009

I customer service at smooth fitness is top notch-a company that truely still believes the customer is #1. Both times that I contact smooth fitness the customer service staff resolved my issue as soon as the problem was explaimed.
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