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Smooth Fitness Report Card & Customer Reviews

Ratings Report Card

Smooth Fitness

Rated by
5,000 customers
  • Overall Rating: 8.1Overall Rating
  • Would Shop Here Again: 8.0Would Shop Here Again
  • On Time Delivery: 7.8On Time Delivery
  • Customer Support: 7.6Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 85% 77% 83%
Neutral - 6% 6%
Negative 15% 17% 11%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 1  Overall Rating
Would shop here again: 3  Would shop here again
On time delivery: 7  On time delivery
Customer Support: 2  Customer Support
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by Online Shopper, Nov 18, 2009

My credit card was double charged. The product finally arrived today (11/18/2009) but it was defective and could not be assembled by the "white glove" team. The promo-ordered mat that was ordered did not arrive at all. Now all I have is a mess.
Overall Rating: 9  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
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by Sunny, Nov 14, 2009

Assembly would be greatly simplified if there was a better way to guide the screws into their holes
Overall Rating: 1  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 3  On time delivery
Customer Support: 1  Customer Support
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by customer, Nov 12, 2009

To deliver a damaged products to a customer and refused to take it back will have an extremely bad impact to smoothfitness business
Overall Rating: 2  Overall Rating
Would shop here again: 1  Would shop here again
On time delivery: 7  On time delivery
Customer Support: 1  Customer Support
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by runner, Nov 12, 2009

The deliver of my treadmill was unsatisfactory and I did not receive the equipment mat that I ordered.
Overall Rating: 9  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 10  Customer Support
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by Kolacka, Nov 12, 2009

I customer service at smooth fitness is top notch-a company that truely still believes the customer is #1. Both times that I contact smooth fitness the customer service staff resolved my issue as soon as the problem was explaimed.
Overall Rating: 6  Overall Rating
Would shop here again: 6  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 4  Customer Support
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by Axeman13, Nov 11, 2009

The after hours customer service did not work, I tried on two consecutive days with no response. The third day I called during normal biz hours and was helped after a 10 min wait.
Overall Rating: 9  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 4  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Nov 11, 2009

Shipping seemed to take a long time, but I understand why. The delivery guys were awesome though.
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Nov 11, 2009

The time between ordering and receiving was longer than anticipated
Overall Rating: 4  Overall Rating
Would shop here again: 4  Would shop here again
On time delivery: 1  On time delivery
Customer Support: null  Customer Support
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by Disappointed, Nov 9, 2009

I still have not received my order. I have never been contacted by the shipping company as to delivery. I feel Smooth has a good product even though I have never seen one. I do not like to spend this much money and wait over 2 weeks for delivery.
Overall Rating: 6  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 3  On time delivery
Customer Support: null  Customer Support
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by MTpockets, Nov 8, 2009

My complete order has not been delivered as of today. I have been in contact with the shipper, Home Direct, and they indicated they neglected to ship my complete order. I am still waiting to receive the equipment mat that I ordered on 10-16-2006.
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