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Planetshoes.com Report Card & Customer Reviews

Ratings Report Card

Planetshoes.com

Rated by
5,000 customers
  • Overall Rating: 9.1Overall Rating
  • Would Shop Here Again: 9.2Would Shop Here Again
  • On Time Delivery: 9.4On Time Delivery
  • Customer Support: 9.0Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 91% 94% 94%
Neutral 7% 2% 3%
Negative 2% 4% 3%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Lily, Nov 26, 2009

i just was not happy with the way the boots felt when I put them on. I think the width was wrong...too wide.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by timswife, Nov 25, 2009

Quick easy and just what I expected
Overall Rating: 10  Overall Rating
Would shop here again: null  Would shop here again
On time delivery: null  On time delivery
Customer Support: 9  Customer Support
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by Grandma, Nov 25, 2009

Two days after I ordered my shoes, got Email that they were $20.00 less on sale. Contacted you and was told that I would get a $20.00 credit.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by joloziGirl, Nov 24, 2009

I made two separate returns before getting the shoes in this last order (2 pair) which both fit and were very comfortable, fully meeting my expectations. The returns were credited VERY promptly, I was duly notified, and I am extremely satisfied.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Delta, Nov 24, 2009

Love the shoes. Have already ordered another pair. Excellent service.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by JC, Nov 24, 2009

You had the shoes I wanted and they came in a timely fashion...really appreciate the service!
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by susan, Nov 23, 2009

super happy with my shoes.
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 8  Customer Support
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by Ruthy, Nov 23, 2009

Nice to find comfortable shoes for my invalid grandmother. Julia
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Nov 22, 2009

The first pair of shoes I purchased had a tear. I called and was told to return them - which I did. I immediately received a replacement pair. I just wish I didn't have to pay the shipping to return them. I will continue doing business with you.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by taylorsmaiden, Nov 22, 2009

shopping was fast & easy. will shop here again. very pleased with my shoes.
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