Home > jcpenney

jcpenney Report Card & Customer Reviews

Ratings Report Card

jcpenney

Rated by
500 customers
  • Overall Rating: 8.7Overall Rating
  • Would Shop Here Again: 8.8Would Shop Here Again
  • On Time Delivery: 8.7On Time Delivery
  • Customer Support: 8.6Customer Support
Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive - 93% 93%
Neutral - 5% 5%
Negative - 2% 2%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
Read full review

by Bill from Aurora, Apr 24, 2012

One of my favorite clothes web sites. Shipping a bit high, but I pay for convenience (I think free to ship to a store?)
Overall Rating: 7  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 8  Customer Support
Read full review

by tc, Apr 24, 2012

great store, good merchandise
Overall Rating: 7  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
Read full review

by hannahss, Apr 24, 2012

JC Penney no longer carries the basic items that I have depended on in the past. I do not shop online or in the store very much any more. I don't like their new pricing.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 7  On time delivery
Customer Support: 9  Customer Support
Read full review

by pchrist1, Apr 24, 2012

Shipping seemed to take longer than I thought it would.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
Read full review

by Angie A, Apr 24, 2012

great store and prices
Overall Rating: 5  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 7  On time delivery
Customer Support: 7  Customer Support
Read full review

by Online Shopper, Apr 24, 2012

I do not like the new pricing and the cataglogs that are sent out. I have contacted them and got a reply that was cut and pasted from their website. I find that they are missing the general public and that the prices are so so.

 
 
Shop for