JCPenney Report Card & Customer Reviews

Ratings Report Card

JCPenney

Rated by
customers

  • Overall Rating: 8.4Overall Rating
  • Would Shop Here Again: 8.8Would Shop Here Again
  • On Time Delivery: 8.7On Time Delivery
  • Customer Support: 8.3Customer Support
Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History
Past
Week
Past
Month
Past 3
Months
Positive - - 89%
Neutral - - 4%
Negative - - 7%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 3  On time delivery
Customer Support: 9  Customer Support
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by Online Shopper, Oct 12, 2009

Hard to order furniture via Internet;assembly is required and shipping charges are extremely, abusively high. I ordered for my mom in assisted living in another city. Sheets, towels, curtains, casual slacks, etc., very good prices and selection.
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 9  Customer Support
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by Online Shopper, Oct 12, 2009

The one thing I dont like is tha fact that if you return something you have to still pay for the delivery charges.
Overall Rating: 9  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 9  Customer Support
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by Online Shopper, Oct 12, 2009

Says on the front page of an item all sizesavailable but when you get to the next page only a couple of sizes are really available-you spend a lot of wasted time trying o find anything in your size-have a product choice by size would help a lot
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Oct 12, 2009

I LVE THE SHOP THERE FOR ALL MY CLOTHES
Overall Rating: 9  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Oct 12, 2009

I love to shop at JCPenney, however, please, please return the extra long and/or extra tall sizes for sports coats and especially suits.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Oct 12, 2009

Good site.
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: null  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Oct 12, 2009

Had large variety of what I wanted. Customer service in the shoe department was excellent.

 
 
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