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HandleSets.com Report Card & Customer Reviews

Ratings Report Card

HandleSets.com

Rated by
10,000 customers
  • Overall Rating: 8.9Overall Rating
  • Would Shop Here Again: 8.9Would Shop Here Again
  • On Time Delivery: 9.0On Time Delivery
  • Customer Support: 8.6Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 89% 91% 92%
Neutral 5% 7% 4%
Negative 5% 2% 5%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Nov 23, 2009

Great business. We received the handle set, I think, one day after I ordered!! Exactly what I wanted. Thank you!
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by RobB, Nov 22, 2009

Both orders required me to call them because the shipping and billing addresses did not match, so my order was put on hold. I can understand this happening the first time but not the second. I dont like having my order delayed as a result of this.
Overall Rating: 5  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 5  On time delivery
Customer Support: 4  Customer Support
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by Jim, Nov 21, 2009

Handle was easy to find and exactly what I what I was looking for however it came with NO screws needed to mount it. I had to reuse the screws on the old handle (a different color) to mount it.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Barbie, Nov 20, 2009

This was so easy, and the selection was fantastic, we are very pleased with this order, this is a very professional orginization which really cares about their customers.
Overall Rating: 9  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 7  Customer Support
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by Online Shopper, Nov 19, 2009

I wanted to purchase the Baldwin Edge pull (item #0465) in satin nickel. The drop down menu did not offer that finish, however Baldwin makes it and I verified with customer support that Handlesets.com has it. Ultimately it was impossible to order...
Overall Rating: 6  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 9  Customer Support
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by Online Shopper, Nov 19, 2009

Thank you
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by seattle, Nov 18, 2009

This is my second order. I was missing screws from one of the handles on my first order. I emailed Handlesets and asked how I could get the screws. They have never responded; thus a lower score.
Overall Rating: 7  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 9  On time delivery
Customer Support: null  Customer Support
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by Believe36, Nov 15, 2009

While I am pleased with most of the order, one of the door knobs looks like it has been used. Since there is a 15% restocking fee I am not sure if I will be returning.
Overall Rating: 7  Overall Rating
Would shop here again: 7  Would shop here again
On time delivery: 7  On time delivery
Customer Support: 7  Customer Support
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by wally1992, Nov 13, 2009

When contacting customer service by phone everything was handled perfectly. When contacting by email not so much. The form to complete on the website askes if you would like to be contacted via email or phone, but no one ever returned contact by...
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 6  Customer Support
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by Dianne Martiner, Nov 13, 2009

When we called your CS Dept with some questions, they weren't knowledgeable. We took chance and ordered what we knew was correct. Had we ordered what CS Rep recommended, we would return. They should be informed more on items.
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