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HandleSets.com Report Card & Customer Reviews

Ratings Report Card

HandleSets.com

Rated by
10,000 customers
  • Overall Rating: 8.9Overall Rating
  • Would Shop Here Again: 8.9Would Shop Here Again
  • On Time Delivery: 9.1On Time Delivery
  • Customer Support: 8.6Customer Support

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Overall Rating
History		 Past
Week		 Past
Month		 Past 3
Months
Positive 94% 91% 92%
Neutral - 6% 4%
Negative 6% 3% 5%
*Ratings are for the past 90 days only.
Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 8  On time delivery
Customer Support: 9  Customer Support
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by JD, Nov 29, 2009

Great prices. Can't be beat!
Overall Rating: 5  Overall Rating
Would shop here again: 3  Would shop here again
On time delivery: 9  On time delivery
Customer Support: 9  Customer Support
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by Online Shopper, Nov 28, 2009

Ordered locks with key code and did NOT recieve the right key code. We then had to pay $25 to get it keyed properly. Then we faxed in the receipt to find out if we get refunded it is only $10. Still waiting on refund!!!
Overall Rating: 8  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 10  On time delivery
Customer Support: null  Customer Support
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by Online Shopper, Nov 26, 2009

It says my handlesets are reversible, but we can't figure out how. And in the online installation sheet, it says they're not and you should have ordered what you wanted, but there was no place to specify, and I checked w/ customer service.
Overall Rating: 9  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Nov 25, 2009

wish they had pictures of the different available configurations
Overall Rating: 9  Overall Rating
Would shop here again: 9  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 9  Customer Support
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by Home Renovator in New York, Nov 24, 2009

Terrific selection, quality brands, great prices, fast delivery--a no brainer to buy everything we need from HandleSets.com.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Online Shopper, Nov 23, 2009

Great business. We received the handle set, I think, one day after I ordered!! Exactly what I wanted. Thank you!
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by RobB, Nov 22, 2009

Both orders required me to call them because the shipping and billing addresses did not match, so my order was put on hold. I can understand this happening the first time but not the second. I dont like having my order delayed as a result of this.
Overall Rating: 5  Overall Rating
Would shop here again: 5  Would shop here again
On time delivery: 5  On time delivery
Customer Support: 4  Customer Support
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by Jim, Nov 21, 2009

Handle was easy to find and exactly what I what I was looking for however it came with NO screws needed to mount it. I had to reuse the screws on the old handle (a different color) to mount it.
Overall Rating: 10  Overall Rating
Would shop here again: 10  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 10  Customer Support
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by Barbie, Nov 20, 2009

This was so easy, and the selection was fantastic, we are very pleased with this order, this is a very professional orginization which really cares about their customers.
Overall Rating: 9  Overall Rating
Would shop here again: 8  Would shop here again
On time delivery: 10  On time delivery
Customer Support: 7  Customer Support
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by Online Shopper, Nov 19, 2009

I wanted to purchase the Baldwin Edge pull (item #0465) in satin nickel. The drop down menu did not offer that finish, however Baldwin makes it and I verified with customer support that Handlesets.com has it. Ultimately it was impossible to order...
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